Work at Heartly House
We are hiring for the following positions:
Youth Prevention and Engagement Manager
Bilingual Youth Prevention Coordinator
Medical Accompaniments (MA) Advocate
Youth Engagement and Prevention Manager
This is an exempt, full-time position that reports directly to the Director of Community Engagement and Prevention. Salary is $54,600.
POSITION SUMMARY
Reporting to the Director of Community Engagement and Prevention, the Youth Engagement and Prevention Manager is responsible for overseeing the provision of school-based education in the awareness and prevention of power-based violence, including sexual violence, dating and intimate partner violence, child abuse, and human trafficking in Frederick County Public Schools (FCPS). The Youth Engagement and Prevention Manager will collaborate with school personnel, teachers, and parents professionally and positively to achieve the shared goals and objectives of the project. The Youth Engagement and Prevention Manager will serve as the point of contact for FCPS-based work and collaborations. The position will require an ability to communicate effectively with FCPS faculty and staff, community members, and students. Successful applicants must be able to pass a criminal background check and a school background check. Must possess a valid driver’s license with good driving record. The operation of a motor vehicle is required for this position. Note: This is a hybrid position, home office and Heartly House office.
AREAS OF RESPONSIBILITIES
- Responsible for the successful implementation of organization’s strategic outreach and prevention programs related to violence prevention within Frederick County Public Schools
- Direct supervision of Youth Prevention Coordinators to oversee the provision of mission and issue-focused outreach and evidence-based education to the FCPS community
- Develop successful relationships with community-based organizations and identify resources and potential partnerships
- Work with Director of Community Engagement and Prevention to create and spearhead a working group of key stakeholders to form a Youth Violence Prevention Advisory Group and establish initial goals for the group
- Work with Director of Community Engagement and Prevention in development, planning, and execution of community outreach and special events for the FCPS community
- Participate in staff and community trainings and workshops
- Coordinate prevention activities with other services offered by Heartly House, such as case management and child counseling
- Serve on local and statewide committees for advocacy and outreach activities as directed
- Maintain appropriate records for statistics on community engagement as required by funding sources and for agency statistical recordkeeping
- Complete various reports for grant and contract funding sources
- Adhere to Heartly House policies and philosophies and maintain client confidentiality
- Other duties as assigned by the Director of Community Engagement and Prevention
EDUCATION AND EXPERIENCE
- Bachelor’s degree or higher in education, behavioral health, social work, or related field or equivalent experience
- Successful record of effective supervisory experience
- Two years of experience working with youth in the prevention, intervention, or education field is required
- Excellent training and communication skills with the ability to tailor communication to various audiences
- Strong writing skills
- Bi-lingual (English/ Spanish) preferred
- Demonstrated knowledge of the dynamics of interpersonal, power-based violence
- Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
- Ability to work both independently and as a leader on a strategic team
- Ability to interact effectively with the public in representing Heartly House and its services
- Proficient use of technical computer applications, including Microsoft Office, particularly Outlook, Excel, Word, PowerPoint, and Canva
- Availability to work evenings and weekends as needed
- Successful completion of Heartly House training sessions within introductory period
Resumes should be sent to Jenn Metcalf at jenniferm@heartlyhouse.org
Youth Prevention Coordinator
This is an exempt, full-time benefitted position (35 hours per week) that reports directly to the Youth Engagement and Prevention Manager.
POSITION SUMMARY
Reporting to the Youth Engagement and Prevention Manager, the Youth Prevention Coordinator is responsible for providing school-based education in the awareness and prevention of power-based violence, including sexual violence, dating and intimate partner violence, child abuse, and human trafficking in Frederick County Public Schools (FCPS). The Youth Prevention Coordinator will collaborate with school personnel, teachers, and parents professionally and positively to achieve the shared goals and objectives of the project. The position will require an ability to communicate effectively with youth in middle and high school from diverse backgrounds and cultures. A significant amount of this position occurs in community and school settings, providing outreach and prevention presentations, with some additional office work. Successful applicants must be able to pass a criminal background check and a school background check. Must possess a valid driver’s license with good driving record. The operation of a motor vehicle is required for this position. Note: This is a hybrid position, home office and Heartly House office.
AREAS OF RESPONSIBILITIES
- Provide prevention education using evidenced-based practices, crisis intervention, and referrals to at-risk youth, their families, and school personnel
- Assists in the coordination and implementation of prevention education, working with schools, community groups, and other agencies
- Present, facilitate, and co-facilitate various groups, individual, family, and public education presentations
- Promote and utilize a research-based curriculum for youth to ensure fidelity to evidencebased and evidence-informed practices as assigned
- Attend and participate in local school, community, and other meetings in accordance with program needs
- Assess student needs and provide information and referral to Heartly House and/or other community services
- Participate in staff and community training and workshops
- Serve on local and statewide committees for advocacy and outreach activities, as directed
- Coordinate prevention activities with other services offered by Heartly House, such as case management and child counseling
- Maintain appropriate records for statistics on community outreach as required by funding sources and for agency statistical recordkeeping
- Complete various reports for grant and contract funding sources
- Attend and participate in department and staff meetings
- Adhere to Heartly House policies and philosophies and maintain client confidentiality
- Other duties as assigned by the Community Engagement and Prevention Manager
EDUCATION AND EXPERIENCE
- Bachelor’s degree or higher in education, behavioral health, social work, or related field or equivalent experience
- Two years of experience working with youth in the prevention, intervention, or education field is preferred
- Excellent training and communication skills with the ability to tailor communication to various audiences
- Bi-lingual (English/ Spanish) preferred
- Demonstrated knowledge of the dynamics of interpersonal, power-based violence
- Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
- Ability to work independently and as part of a team
- Self-motivated and detail-oriented
- Strong writing and communication skills
- Ability to interact effectively with the public in representing Heartly House and its services
- Proficient use of technical computer applications, including Microsoft Office, particularly Outlook, Excel, Word, PowerPoint, and Canva
- Successful completion of Heartly House training sessions within initial employment period
Salary is $46,000 annually. Cover letters and resumes should be sent to Jenn Metcalf at jenniferm@heartlyhouse.org.
Bilingual Youth Prevention Coordinator
This is an exempt, full-time benefitted position (35 hours per week) that reports directly to the Youth Engagement and Prevention Manager.
POSITION SUMMARY
Reporting to the Youth Engagement and Prevention Manager, the Youth Prevention Coordinator is responsible for providing school-based education in the awareness and prevention of power-based violence, including sexual violence, dating and intimate partner violence, child abuse, and human trafficking in Frederick County Public Schools (FCPS). The Youth Prevention Coordinator will collaborate with school personnel, teachers, and parents professionally and positively to achieve the shared goals and objectives of the project. The position will require an ability to communicate effectively with youth in middle and high school from diverse backgrounds and cultures. A significant amount of this position occurs in community and school settings, providing outreach and prevention presentations, with some additional office work. Successful applicants must be able to pass a criminal background check and a school background check. Must possess a valid driver’s license with good driving record. The operation of a motor vehicle is required for this position. Note: This is a hybrid position, home office and Heartly House office.
AREAS OF RESPONSIBILITIES
- Provide prevention education using evidenced-based practices, crisis intervention, and referrals to at-risk youth, their families, and school personnel
- Assists in the coordination and implementation of prevention education, working with schools, community groups, and other agencies
- Present, facilitate, and co-facilitate various groups, individual, family, and public education presentations
- Promote and utilize a research-based curriculum for youth to ensure fidelity to evidencebased and evidence-informed practices as assigned
- Attend and participate in local school, community, and other meetings in accordance with program needs
- Assess student needs and provide information and referral to Heartly House and/or other community services
- Participate in staff and community training and workshops
- Serve on local and statewide committees for advocacy and outreach activities, as directed
- Coordinate prevention activities with other services offered by Heartly House, such as case management and child counseling
- Maintain appropriate records for statistics on community outreach as required by funding sources and for agency statistical recordkeeping
- Complete various reports for grant and contract funding sources
- Attend and participate in department and staff meetings
- Adhere to Heartly House policies and philosophies and maintain client confidentiality
- Other duties as assigned by the Community Engagement and Prevention Manager
EDUCATION AND EXPERIENCE
- Bachelor’s degree or higher in education, behavioral health, social work, or related field or equivalent experience
- Two years of experience working with youth in the prevention, intervention, or education field is preferred
- Excellent training and communication skills with the ability to tailor communication to various audiences
- English and Spanish fluency required
- Demonstrated knowledge of the dynamics of interpersonal, power-based violence
- Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
- Ability to work independently and as part of a team
- Self-motivated and detail-oriented
- Strong writing and communication skills
- Ability to interact effectively with the public in representing Heartly House and its services
- Proficient use of technical computer applications, including Microsoft Office, particularly Outlook, Excel, Word, PowerPoint, and Canva
- Successful completion of Heartly House training sessions within initial employment period
Salary is $46,000 annually. Cover letters and resumes should be sent to Jenn Metcalf at jenniferm@heartlyhouse.org.
Lead Service Coordinator
This is an exempt, full-time position that reports directly to the Residential Services Director.
AREAS OF RESPONSIBILITIES
- Assists the Residential Services Director with implementing all trauma-informed shelter, housing, and service coordination programs and services
- Provides on-call teaming about emergency client needs and requests for services to residential staff and substitutes on a rotating schedule with the Residential Services Director
- Assists the Residential Services Director with preparation of grant applications, statistical, and narrative program reports for residential programs
- Assists the Residential Services Director with inventory and management of food, supplies, and donations and makes recommendations for needed items
- Provides service coordination to clients in Heartly House shelter and housing programs and clients receiving services through other agency departments as directed
- Provides shelter coverage and direct client services during isolated shifts including evenings and/or weekends to ensure availability to clients
- Conducts client screening, intake, and needs assessment for Heartly House residential programs
- Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
- Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Enforces program policies and procedures
- Provides crisis intervention to residential clients
- Mediates conflicts between residential clients
- Conducts weekly house meetings and room inspections with shelter clients
- Conducts housing unit inspections prior to move-in and during reevaluations with housing clients
- Keeps accurate case and financial records
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Meets with Residential Services Director regularly for supervision
- Attends Heartly House staff and departmental meetings as employment schedule permits
- Participates in meetings and on committees as directed by Residential Services Director
- Adheres to all Heartly House philosophies, policies, and procedures
- Other duties as assigned by Residential Services Director and/or Executive Director
EDUCATION AND EXPERIENCE
- BA/BS in Human Services or related field. Related practical experience may be substituted for a portion of education
- Minimum of three years providing case management services to clients. Work in shelter settings and with clients experiencing trauma and homelessness preferred
- Maturity, reliability, dependability, punctuality
- Ability to assess situations, work independently, show initiative and flexibility in meeting client and staff needs
- Ability to motivate others
- Knowledge of trauma-informed services and working within an empowerment model
- Knowledge of intake, interviewing, and counseling
- Working knowledge of Frederick County human service agencies
- Must successfully complete Heartly House training within probationary period
Please submit your resume and cover letter to: catherinem@heartlyhouse.org
Case Manager III
This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services.
AREAS OF RESPONSIBILITIES
- Provide direct client services including, but not limited to; case management, crisis
intervention, emotional support, and safety planning to victims of human trafficking, sexual
assault, child abuse, or intimate partner violence. - Conduct client screening, assessment, and intake for Heartly House services.
- Facilitate legal advocacy and clinical support, as appropriate.
- Aid in coordinating community resources.
- Provide prevention focused education to communities, as assigned.
- Network and collaborate with community agencies, as appropriate.
- Maintain updated reference information on domestic violence, rape/sexual assault, human
trafficking, and child abuse issues for general use. - Maintain appropriate records as required by funding sources or Heartly House and for agency
statistical recordkeeping. - Complete various reports for grant and contract funding sources.
- Interact effectively with the public in representing Heartly House and its services.
- Adhere to Heartly House policies and philosophies and maintain client confidentiality.
- Other duties as assigned by the Community-Based Services Director and/or Child Trafficking
Regional Navigator Program Manager.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in psychology, social work, human services or related field required.
- Previous professional/work experience working with children and/or young adult survivors of
human trafficking, abuse, or trauma strongly preferred. - A working understanding of the dynamics of child human trafficking and its impacts on
victims. - Ability to implement a strengths-based approach to providing trauma-informed services.
- Experience working with diverse groups of people, including all socioeconomic levels,
races/ethnicities, genders, sexual orientation, gender identity, ages, etc. - Ability to work independently and as part of a strategic team.
- Successful completion of Heartly House training sessions within probationary period.
Please submit your resume and cover letter to Amy Wilkinson: amyw@heartlyhouse.org
SERVICE COORDINATOR
This is a part-time (up to 25 hours/week), benefitted position that reports directly to the Residential Services Director. Shifts are a combination of daytimes and evenings from 8am-3:30pm and 2:30-10pm, including weekends. Position open until filled.
AREAS OF RESPONSIBILITIES
- Provides service coordination to clients residing in Heartly House shelter and housing programs and clients receiving services through other agency departments
- Provides shelter coverage and direct client services during isolated shifts including evenings and weekends to ensure availability to clients
- Conducts client screening, intake, and needs assessment for residential programs. Teams with Residential Services Director or Lead Service Coordinator on eligibility as needed
- Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
- Regularly and frequently monitors and assesses clients in achieving their goals
- Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Enforces program policies and procedures
- Provides crisis intervention to residential clients
- Mediates conflicts between residential clients
- Assists with inventory and management of food, shelter supplies, and donations
- Keeps accurate case and financial records
- Assists with preparation of grant applications, statistical, and narrative program reports for residential programs as directed
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Meets with Residential Services Director regularly for supervision as directed
- Attends Heartly House staff and departmental meetings as employment schedule permits
- Adheres to all Heartly House philosophies, policies, and procedures
- Other duties as assigned by Residential Services Director and/or Executive Director
EDUCATION AND EXPERIENCE
- BA/BS in Human Services or a related field. Related practical experience may be substituted for a portion of education.
- Experience in case management/service coordination, shelter settings, and with clients experiencing trauma and homelessness
- Maturity, reliability, dependability, punctuality
- Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
- Ability to motivate others
- Fluency in Spanish preferred
- Working knowledge of Frederick County human service agencies preferred
- Knowledge of trauma-informed services and working within an empowerment model preferred
- Knowledge of intake, interviewing, and crisis intervention preferred
Please submit your resume and cover letter to: catherinem@heartlyhouse.org
Crisis Services Coordinators
Positions include:
- full-time (35 hrs/week)
- part-time benefitted (21 hrs/week)
- part-time unbenefited (<21 hrs/week)
- substitute (hrs/week vary)
Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours. All positions except subs have the potential to be hybrid (a portion of the hours worked remotely). Written and oral fluency in English and Spanish preferred for some positions. These positions report directly to the Crisis Services Director.
Pay rate: $20/hr
AREAS OF RESPONSIBILITIES (may vary some)
- Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
- Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
- Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
- Provides in-person crisis intervention
- Be available to shelter clients in crisis
- Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Assists with data entry for statistical purposes
- Maintains relationships with other department staff, law enforcement, and other direct service agencies
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Maintains accurate client records
- Maintains client confidentiality at all times
- Completes other duties as assigned by Crisis Services Director
EDUCATION AND EXPERIENCE
- BA or equivalent combination of education, skills, and experience
- Strong computer skills required
- Strong verbal and written communication and interpersonal skills required.
- Must be able to work with a broad diversity of people and have a professional demeanor
- Written and oral fluency in Spanish preferred
- Must be organized, responsible, reliable, professional, and punctual
- Must be able to travel to meetings and trainings
- Crisis Intervention experience preferred
- Successful completion of Heartly House training sessions
Cover letter and resume sent to Shannon Jones sjones@heartlyhouse.org
Medical Accompaniments (MA) Advocate
SUPERVISION RECEIVED: Crisis Services Director and Crisis Programs Coordinator
FLSA STATUS: Non-Exempt
Heartly House, Inc. is a 501(c)(3) organization. We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.
QUALIFICATIONS
- Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.
- Must be organized, responsible, reliable, professional, and punctual.
- Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.
- BA or equivalent combination of education, skills, and experience.
- Crisis Intervention experience required.
- Successful completion of Heartly House training sessions.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Complete general duties assigned to Medical Advocates
- Be available to respond to a MA during daytime, evening, and/or weekend hours.
- Provide support and education on the dynamics of abuse and trauma, as well as referrals.
- Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.
- Explain reporting options and procedures to victims.
- Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.
- Provide court and additional medical accompaniments, as needed.
- Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).
- Support and provide MA accompaniments for military victims of sexual assault.
- Coordinate services and provide victim advocacy with all other first responders working on MA cases.
- Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.
- Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.
- Attend monthly MA team meetings.
- Commit to the designated number of on-call hours per month (currently 30 hours).
- Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.
Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.
BILINGUAL CHILD COUNSELOR
This is an exempt, full-time position (35 hours per week) that reports directly to the Clinical Services Director. This position requires written and oral fluency in English and Spanish and may require off-site client work at any of the Frederick County Public School locations. The salary for this position is $36.38/hour.
AREAS OF RESPONSIBILITY
- Provide weekly individual counseling sessions to children who are victims of (or have witnessed) intimate partner violence, sexual assault, human trafficking, and/or child abuse
- Provide weekly group counseling sessions for children who are victims of (or have witnessed) intimate partner violence, sexual assault, human trafficking, and/or child abuse
- Build and maintain relationships with Frederick County Public School personnel to support client needs
- Participate in clinical review of cases and present cases for review during team meetings
- Participate in the planning, development, delivery, expansion, and evaluation of counseling services
- Maintain professional standards of conduct and practices in all aspects of direct client services
- Provide input into the counseling department strategic and operational plan
- Be available as needed for consultation with other departments regarding clients
- Provide appropriate referrals to clients to obtain additional needed services
- Ensure client records are up-to-date, complete, and accurately filed, and are closed, as needed
- Ensure client records are maintained in complete confidentiality and protection of client rights
- Understand and commit to the mission, values, and philosophy of Heartly House and the efforts to end intimate partner violence, sexual assault, human trafficking, and child abuse
- Complete other duties as assigned by the Clinical Services Director
EDUCATION AND EXPERIENCE
- Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with Maryland licensure in good standing, with preference given to licensure at the independent clinical level
- English and Spanish fluency is required
- Preferred minimum of two years’ experience working therapeutically with children and families
- Strong clinical background and skills, including individual and group facilitation skills
- Strong writing and communication skills
- Ability to effectively use computers, including Windows, Microsoft Office Suite, and database software
- Exceptional problem-solving, decision-making, and priority setting ability
- Expertise in intimate partner violence, sexual assault, human trafficking, and/or child abuse preferred
- Successful completion of Heartly House’s agency onboarding training within probationary period
Cover letters and resumes may be emailed to: Krobinett@heartlyhouse.org.
FINANCE MANAGER
The Finance Manager is responsible for all aspects of finance, including oversight of bookkeeping, financial reporting, budgeting, grant fiscal management, and audit compliance. This is a full time (35 hours per week), exempt, benefited position that reports to the Deputy Director. Salary Range $63,700 – $72,800
AREAS OF RESPONSIBILITY
- Develops, manages, and oversees all financial activities of the agency in coordination with the Deputy Director.
- Supervises and reviews the work products of bookkeeping staff to ensure accuracy, completeness and timeliness.
- Reviews the work products of the Grants Fiscal Coordinator to ensure accuracy, completeness, and timeliness.
- Ensures completeness of monthly financial closing procedures including but not limited to reconciliations, approvals, journal entries, account analyses.
- Reviews and submits all monthly, quarterly, and/or annual financial reports, as required by appropriate funders.
- Provides Executive Leadership and the Finance Committee of the Heartly House Board of Directors with monthly financial reports that accurately reflect the reconciled status of accounts and variances to the annual budget.
- Formulates the annual budget, working with the Heartly House leadership team and provides quarterly actual-versus-budget reports per program.
- Oversees writing, updating, and maintaining accounting-related standard operating procedures.
- Regularly monitors revenue and expenses versus the agency budget, investment performance, cash flow and grant financial compliance; reports any issues or concerns to the Deputy Director.
- Coordinates all work on the annual financial audit (single audit required based on federal funding level) and other audits as mandated by funders.
- Maintains up-to-date written finance related policies and procedures.
- Manage banking, brokerage and audit relationships.
Other duties as assigned by the Deputy Director and/or Executive Director.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in accounting, business, or related field required.
- Prior accounting experience at a manager level (5+ years’ experience required).
- Understanding of non-profit accounting and audits (5+ years’ experience preferred).
- Licensed CPA preferred.
- Required Proficiency with QuickBooks accounting software.
- Required Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
- Excellent oral and written communication skills, and the ability to explain accounting and budgeting terminology in layperson terms.
- Successful completion of Heartly House training sessions.
Cover letters and resumes may be emailed to: cindym@heartlyhouse.org.