Lead Service Coordinator

This is an exempt, full-time position that reports directly to the Residential Services Director.

 

AREAS OF RESPONSIBILITIES

  • Assists the Residential Services Director with implementing all trauma-informed shelter, housing, and service coordination programs and services
  • Provides on-call teaming about emergency client needs and requests for services to residential staff and substitutes on a rotating schedule with the Residential Services Director
  • Assists the Residential Services Director with preparation of grant applications, statistical, and narrative program reports for residential programs
  • Assists the Residential Services Director with inventory and management of food, supplies, and donations and makes recommendations for needed items
  • Provides service coordination to clients in Heartly House shelter and housing programs and clients receiving services through other agency departments as directed
  • Provides shelter coverage and direct client services during isolated shifts including evenings and/or weekends to ensure availability to clients
  • Conducts client screening, intake, and needs assessment for Heartly House residential programs
  • Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
  • Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Enforces program policies and procedures
  • Provides crisis intervention to residential clients
  • Mediates conflicts between residential clients
  • Conducts weekly house meetings and room inspections with shelter clients
  • Conducts housing unit inspections prior to move-in and during reevaluations with housing clients
  • Keeps accurate case and financial records
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Meets with Residential Services Director regularly for supervision
  • Attends Heartly House staff and departmental meetings as employment schedule permits
  • Participates in meetings and on committees as directed by Residential Services Director
  • Adheres to all Heartly House philosophies, policies, and procedures
  • Other duties as assigned by Residential Services Director and/or Executive Director

 

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or related field. Related practical experience may be substituted for a portion of education
  • Minimum of three years providing case management services to clients. Work in shelter settings and with clients experiencing trauma and homelessness preferred
  • Maturity, reliability, dependability, punctuality
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client and staff needs
  • Ability to motivate others
  • Knowledge of trauma-informed services and working within an empowerment model
  • Knowledge of intake, interviewing, and counseling
  • Working knowledge of Frederick County human service agencies
  • Must successfully complete Heartly House training within probationary period

Please submit your resume and cover letter to: catherinem@heartlyhouse.org

Legal Assistant/Paralegal

The mission of Heartly House is to end domestic violence, sexual assault, human trafficking, and child
abuse, and to provide victims with safety, shelter, and supportive services. Our Legal Assistant/Paralegal
works closely with the Director, Victim Advocates and Attorneys and assist with calendaring and case file
management of family law matters. Note: this is not a remote position.

AREAS OF RESPONSIBILITIES

  • Perform legal intakes and provide appropriate referral information for further services
  • Type, file, and mail basic legal documents and correspondence
  • Maintain family law client files
  • Monitor deadlines and calendars for court
  • Assist Legal Services Director with grants reporting activities
  • Adhere to Heartly House philosophy, policies, and procedures
  • Participate and complete required Heartly House trainings
  • Maintain client confidentiality
  • Attend staff and team meetings (in person)
  • Other duties as assigned by the Director of Legal Services

EDUCATION AND EXPERIENCE

  • Strong written and verbal communication skills
  • Demonstrated competence in computer software (Microsoft Office Programs) with a keen ability to learn new data systems
  • Proven working experience as legal assistant, paralegal or legal secretary
  • Impeccable task management and organizational skills
  • Cultural competency in working with a diverse client and staff population
  • Ability to work independently and collaboratively in a team environment
  • Reliable transportation
  • Spanish-speaking preferred

Full-time, fully grant funded, non-exempt position with benefits package. Hiring salary is $40,000/yr.
Please submit resume/CV and cover letter to Angela Hansen, legal.dir@heartlyhouse.org

Bookkeeper

The Bookkeeper is responsible for accounts payable, accounts receivable, deposits, journal entries,
bank and credit card reconciliations and month-end closing. The Bookkeeper responsibilities are
shared by one volunteer bookkeeper (12 hours per week) and one non-exempt, part-time
bookkeeper (up to 20 hours per week), reporting to the Finance Manager. Work will be performed
on-site in Frederick, Maryland, with the potential to be hybrid after the introductory period.
The salary range for this position is $22.00 to $25.00 per hour.

 

AREAS OF RESPONSIBILITIES

  • Enter vendor invoices, check requests, credit card transactions and other payables.
  • Enter deposits, ACH transactions and other receipts.
  • Ensure proper approval and supporting documentation is retained for all transactions.
  • Process bill payments weekly.
  • Complete monthly bank account and credit card reconciliations.
  • Perform month-end closing procedures, including journal entries, account analyses and
    reconciliations, and reconciliation between Charity Proud (donor database) and QuickBooks.
  • Manage gift card inventory and distribution.
  • Ensure accurate data entry of payroll and contractor information and transactions in QuickBooks;
    assist Finance Manager with review and monitoring of QuickBooks’ filing of payroll returns, tax
    remittances, annual W-2 filings and 1099 filings.
  • Assist Grants staff to ensure grant revenue and expenditures are properly recorded in
    QuickBooks.
  • Assist Finance Manager with annual financial audit and annual agency budget, as needed.
  • Assist with writing, updating, and maintaining accounting-related standard operating procedures.
  • Adhere to Heartly House policies and philosophies and maintain client and agency confidentiality.
  • Successful completion of Heartly House training sessions within the introductory period.
  • Perform other financial duties as assigned by Finance or Administrative management.

 

EDUCATION AND EXPERIENCE

  • Proficiency with QuickBooks Online accounting software (5+ years’ experience).
  • Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
  • Prior experience with payroll processing, including grant or job cost integration.
  • Experience handling confidential communications and information.
  • Attention to detail is essential.
  • Minimum three years financial experience in the non-profit sector preferred.
  • Ability to work independently as well as part of a team.
  • Excellent oral and written communications skills, and the ability to explain accounting and payroll terminology in layperson terms.

Please submit your resume and cover letter to Amy Wilkinson: cindym@heartlyhouse.org

Case Manager III

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services.

 

AREAS OF RESPONSIBILITIES

  • Provide direct client services including, but not limited to; case management, crisis
    intervention, emotional support, and safety planning to victims of human trafficking, sexual
    assault, child abuse, or intimate partner violence.
  • Conduct client screening, assessment, and intake for Heartly House services.
  • Facilitate legal advocacy and clinical support, as appropriate.
  • Aid in coordinating community resources.
  • Provide prevention focused education to communities, as assigned.
  • Network and collaborate with community agencies, as appropriate.
  • Maintain updated reference information on domestic violence, rape/sexual assault, human
    trafficking, and child abuse issues for general use.
  • Maintain appropriate records as required by funding sources or Heartly House and for agency
    statistical recordkeeping.
  • Complete various reports for grant and contract funding sources.
  • Interact effectively with the public in representing Heartly House and its services.
  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.
  • Other duties as assigned by the Community-Based Services Director and/or Child Trafficking
    Regional Navigator Program Manager.

 

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services or related field required.
  • Previous professional/work experience working with children and/or young adult survivors of
    human trafficking, abuse, or trauma strongly preferred.
  • A working understanding of the dynamics of child human trafficking and its impacts on
    victims.
  • Ability to implement a strengths-based approach to providing trauma-informed services.
  • Experience working with diverse groups of people, including all socioeconomic levels,
    races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
  • Ability to work independently and as part of a strategic team.
  • Successful completion of Heartly House training sessions within probationary period.

Please submit your resume and cover letter to Amy Wilkinson: amyw@heartlyhouse.org

SERVICE COORDINATOR

This is a part-time (up to 25 hours/week), benefitted position that reports directly to the Residential Services Director. Shifts are a combination of daytimes and evenings from 8am-3:30pm and 2:30-10pm, including weekends. Position open until filled.

 

AREAS OF RESPONSIBILITIES

  • Provides service coordination to clients residing in Heartly House shelter and housing programs and clients receiving services through other agency departments
  • Provides shelter coverage and direct client services during isolated shifts including evenings and weekends to ensure availability to clients
  • Conducts client screening, intake, and needs assessment for residential programs. Teams with Residential Services Director or Lead Service Coordinator on eligibility as needed
  • Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
  • Regularly and frequently monitors and assesses clients in achieving their goals
  • Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Enforces program policies and procedures
  • Provides crisis intervention to residential clients
  • Mediates conflicts between residential clients
  • Assists with inventory and management of food, shelter supplies, and donations
  • Keeps accurate case and financial records
  • Assists with preparation of grant applications, statistical, and narrative program reports for residential programs as directed
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Meets with Residential Services Director regularly for supervision as directed
  • Attends Heartly House staff and departmental meetings as employment schedule permits
  • Adheres to all Heartly House philosophies, policies, and procedures
  • Other duties as assigned by Residential Services Director and/or Executive Director

 

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or a related field. Related practical experience may be substituted for a portion of education.
  • Experience in case management/service coordination, shelter settings, and with clients experiencing trauma and homelessness
  • Maturity, reliability, dependability, punctuality
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Ability to motivate others
  • Fluency in Spanish preferred
  • Working knowledge of Frederick County human service agencies preferred
  • Knowledge of trauma-informed services and working within an empowerment model preferred
  • Knowledge of intake, interviewing, and crisis intervention preferred

Please submit your resume and cover letter to: catherinem@heartlyhouse.org

Crisis Worker Positions

Positions include:

  • full-time (35 hrs/week)
  • part-time benefitted (21 hrs/week)
  • part-time unbenefited (<21 hrs/week)
  • substitute (hrs/week vary)

Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours.  All positions except subs have the potential to be hybrid (a portion of the hours worked remotely). Written and oral fluency in English and Spanish preferred for some positions.  These positions report directly to the Crisis Services Director.

Pay rate: $20/hr

 

AREAS OF RESPONSIBILITIES (may vary some)

  • Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
  • Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
  • Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
  • Provides in-person crisis intervention
  • Be available to shelter clients in crisis
  • Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Assists with data entry for statistical purposes
  • Maintains relationships with other department staff, law enforcement, and other direct service agencies
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Maintains accurate client records
  • Maintains client confidentiality at all times
  • Completes other duties as assigned by Crisis Services Director

 

EDUCATION AND EXPERIENCE

  • BA or equivalent combination of education, skills, and experience
  • Strong computer skills required
  • Strong verbal and written communication and interpersonal skills required.
  • Must be able to work with a broad diversity of people and have a professional demeanor
  • Written and oral fluency in Spanish preferred
  • Must be organized, responsible, reliable, professional, and punctual
  • Must be able to travel to meetings and trainings
  • Crisis Intervention experience preferred
  • Successful completion of Heartly House training sessions

Cover letter and resume sent to Shannon Jones sjones@heartlyhouse.org

Medical Accompaniments (MA) Advocate

SUPERVISION RECEIVED:  Crisis Services Director and Crisis Programs Coordinator 

FLSA STATUS:  Non-Exempt 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

QUALIFICATIONS

  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience required.
  • Successful completion of Heartly House training sessions.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Complete general duties assigned to Medical Advocates
  • Be available to respond to a MA during daytime, evening, and/or weekend hours.
  • Provide support and education on the dynamics of abuse and trauma, as well as referrals.
  • Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.
  • Explain reporting options and procedures to victims.
  • Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.
  • Provide court and additional medical accompaniments, as needed.
  • Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).
  • Support and provide MA accompaniments for military victims of sexual assault.
  • Coordinate services and provide victim advocacy with all other first responders working on MA cases.
  • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.
  • Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.
  • Attend monthly MA team meetings.
  • Commit to the designated number of on-call hours per month (currently 30 hours).
  • Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.

Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.

BILINGUAL CHILD COUNSELOR

This is an exempt, full-time position (35 hours per week) that reports directly to the Clinical Services Director. This position requires written and oral fluency in English and Spanish and may require off-site client work at any of the Frederick County Public School locations. The salary for this position is $36.38/hour.

AREAS OF RESPONSIBILITY

  • Provide weekly individual counseling sessions to children who are victims of (or have witnessed) intimate partner violence, sexual assault, human trafficking, and/or child abuse
  • Provide weekly group counseling sessions for children who are victims of (or have witnessed) intimate partner violence, sexual assault, human trafficking, and/or child abuse
  • Build and maintain relationships with Frederick County Public School personnel to support client needs
  • Participate in clinical review of cases and present cases for review during team meetings
  • Participate in the planning, development, delivery, expansion, and evaluation of counseling services
  • Maintain professional standards of conduct and practices in all aspects of direct client services
  • Provide input into the counseling department strategic and operational plan
  • Be available as needed for consultation with other departments regarding clients
  • Provide appropriate referrals to clients to obtain additional needed services
  • Ensure client records are up-to-date, complete, and accurately filed, and are closed, as needed
  • Ensure client records are maintained in complete confidentiality and protection of client rights
  • Understand and commit to the mission, values, and philosophy of Heartly House and the efforts to end intimate partner violence, sexual assault, human trafficking, and child abuse
  • Complete other duties as assigned by the Clinical Services Director

 

EDUCATION AND EXPERIENCE

  • Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with Maryland licensure in good standing, with preference given to licensure at the independent clinical level
  • English and Spanish fluency is required
  • Preferred minimum of two years’ experience working therapeutically with children and families
  • Strong clinical background and skills, including individual and group facilitation skills
  • Strong writing and communication skills
  • Ability to effectively use computers, including Windows, Microsoft Office Suite, and database software
  • Exceptional problem-solving, decision-making, and priority setting ability
  • Expertise in intimate partner violence, sexual assault, human trafficking, and/or child abuse preferred
  • Successful completion of Heartly House’s agency onboarding training within probationary period

 

Cover letters and resumes may be emailed to: Krobinett@heartlyhouse.org.