Work at Heartly House

Since 1979, Heartly House has been the only organization in Frederick County, MD that provides comprehensive services, free of charge, to survivors of domestic violence, sexual assualt, intimate partner violence, human trafficking, and child abuse.

Shelter Worker Position

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Part-time positions open until filled. Substitute positions always available.


AREAS OF RESPONSIBILITIES:

  • Provides shelter coverage and direct client services during isolated daytime, evening, and weekend shifts. Hours vary between 8am and 10pm. 
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Assists with inventory and management of food, shelter supplies, and donations as directed
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff and clinical meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director


EDUCATION AND EXPERIENCE:

  • BA/BS in Human Services or related field.  Experience in shelter settings preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Must successfully complete Heartly House training within probationary period


Resumes and letters of interest may be sent to 
shelter.dir@heartlyhouse.org. Please note whether you are interested in part-time or substitute employment.

Crisis Worker Sub

This is a non-exempt, part-time position that reports directly to the Crisis Services Director. Hybrid in-person and remote.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Complete general duties assigned to Crisis Workers
    • Provide support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse.
    • Respond to Lethality Assessment Program (LAP) calls and administer lethality screens and danger
      assessments while working with victims.
    • Be available to sheltered clients in crisis.
    • Provide court and medical accompaniments as needed.
    • Assist with data entry for statistical purposes as needed.
    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning
      of the crisis hotline.
    • Maintain relationships with other department staff, law enforcement, and other direct service
      agencies.
    • Assist with other hotline-related tasks, as needed.
  • Complete other duties as assigned by Crisis Services Director, as needed.

 

QUALIFICATIONS:

  • Strong computer skills required.
  • Strong verbal and written communication and interpersonal skills required.
  • Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience preferred.
  • Successful completion of Heartly House training sessions.
  • Some evening and/or weekends may be required.

 

Bilingual Crisis Worker

This is a full-time position that reports directly to the Crisis Services Director. This position requires a written and oral fluency in English and Spanish. Hybrid in-person and remote.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Completes general duties assigned  to Crisis Workers.
  • Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
  • Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
  • Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
  • Provides in-person crisis intervention primarily to Spanish speaking victims
  • Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Assists with data entry for statistical purposes
  • Maintains relationships with other department staff, law enforcement, and other direct service agencies
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Maintains accurate client records
  • Maintains client confidentiality at all times
  • Completes other duties as assigned by Crisis Services Director 

 

EDUCATION AND EXPERIENCE

  • BA or equivalent combination of education, skills, and experience
  • Must have written and oral fluency in Spanish
  • Strong computer skills required
  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor
  • Must be organized, responsible, reliable, professional, and punctual
  • Must be able to travel to meetings and trainings
  • Crisis Intervention experience preferred
  • Successful completion of Heartly House training sessions

 

Resumes and letters of interest may be sent to sjones@heartlyhouse.org.

Night Manager

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Sleeping during shifts is permitted when not completing tasks outlined below. Rate: $18.00 – $20.00 per hour

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provides hotline and shelter coverage and direct client services during overnight shifts
  • Works overnight (10pm to 8am) shifts on a part-time or as needed substitute basis
  • Answers all calls on the 24-hour hotline as the only staff person on duty during shifts
  • Coordinates with law enforcement and hospital staff regarding Lethality Assessment screens and Medical Accompaniment requests
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director

 

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or related field. Experience in shelter/residential settings and on a crisis hotline preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability, punctuality, professionalism
  • Ability to assess situations, work independently, show initiative and flexibility in meeting clients needs
  • Must successfully complete Heartly House training within probationary period

 

Resumes and letters of interest may be sent to Joanne at shelter.dir@heartlyhouse.org

Counselor

This is an exempt, full-time position that reports directly to the Counseling Services Director.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provide weekly individual counseling sessions to adults and/or children who are victims
    of domestic violence, sexual assault and/or child abuse
  • Provide weekly group counseling sessions for adults and/or children who are victims of
    domestic violence, sexual assault and/or child abuse
  • Participate in clinical review of cases and present cases for review during team meetings
  • Participate in the planning, development, delivery, expansion, and evaluation of
    counseling services
  • Maintain professional standards of conduct and practices in all aspects of direct client
    services
  • Provide input into the counseling department strategic and operational plan
  • Be available as needed for consultation with other departments regarding clients
  • Provide appropriate referrals to clients to obtain additional needed services for clients on
    an on-going basis
  • Ensure client records are up-to-date, complete, and accurately filed, and are closed, as
    needed
  • Ensure client records are maintained in complete confidentiality and protection of client
    rights
  • Understand and commit to the mission, values, and philosophy of Heartly House and the
    efforts to end domestic violence, sexual assault, human trafficking, and child abuse
  • Complete other duties as assigned by Clinical Services Director

 

EDUCATION AND EXPERIENCE

  • Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with Maryland licensure in good standing, with preference given to licensure at the independent clinical level
  • Bilingual (English & Spanish) strongly preferred
  • Strong clinical background and skills, and ability to provide care to clients who experience domestic violence, sexual assault, or child abuse
  • Strong writing and communication skills
  • Ability to effectively use computers, including Windows, Microsoft Office Suite, and database software
  • Understanding and commitment to the mission, values, and philosophy of Heartly House and the efforts to end domestic violence, sexual assault, and child abuse
  • Exceptional problem solving, decision-making, and priority setting ability
  • Expertise in domestic violence, sexual assault, and/or child abuse with a preferred minimum of two years’ experience in the field of domestic violence, sexual assault, stalking or child abuse
  • Successful completion of Heartly House training sessions within probationary period

 

Resumes and letters of interest may be sent to Katherine Robinett at krobinett@heartlyhouse.org

Child Counselor

This is a non-exempt, part-time position (24-hours per week) that reports directly to the Clinical Services Director.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provide weekly individual counseling sessions to children who are victims of domestic violence, sexual assault and/or child abuse
  • Provide weekly group counseling sessions for children who are victims of domestic violence, sexual assault and/or child abuse
  • Participate in clinical review of cases and present cases for review during team meetings
  • Participate in the planning, development, delivery, expansion, and evaluation of counseling services
  • Maintain professional standards of conduct and practices in all aspects of direct client services
  • Provide input into the counseling department strategic and operational plan
  • Be available as needed for consultation with other departments regarding clients
  • Provide appropriate referrals to clients to obtain additional needed services for clients on  an on-going basis
  • Ensure client records are up-to-date, complete, and accurately filed, and are closed, as needed
  • Ensure client records are maintained in complete confidentiality and protection of client rights
  • Understand and commit to the mission, values, and philosophy of Heartly House and the efforts to end domestic violence, sexual assault, human trafficking, and child abuse
  • Complete other duties as assigned by Clinical Services Director

 

EDUCATION AND EXPERIENCE

  • Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with
    Maryland licensure in good standing, with preference given to licensure at the
    independent clinical level
  • Bilingual (English & Spanish) strongly preferred
  • Strong clinical background and skills, and ability to provide care to clients who experience domestic violence, sexual assault, or child abuse
  • Strong writing and communication skills
  • Ability to effectively use computers, including Windows, Microsoft Office Suite, and database software
  • Understanding and commitment to the mission, values, and philosophy of Heartly House and the efforts to end domestic violence, sexual assault, and child abuse
  • Exceptional problem solving, decision-making, and priority setting ability
  • Expertise in domestic violence, sexual assault, and/or child abuse with a preferred minimum of two years’ experience in the field of domestic violence, sexual assault, stalking or child abuse
  • Successful completion of Heartly House training sessions within probationary period

 

Resumes and letters of interest may be sent to Katherine Robinett at krobinett@heartlyhouse.org

Service Coordinator

This is a full-time (35 hours/week), benefitted position that reports directly to the Residential Services Director. Shifts are a combination of daytimes and evenings on Monday-Friday from 8am-3:30pm and 2:30-10pm. Position open until filled.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provides service coordination to clients residing in Heartly House shelter and housing programs and clients receiving services through other agency departments
  • Provides shelter coverage and direct client services during isolated shifts including evenings and weekends to ensure availability to clients
  • Conducts client screening, intake, and needs assessment for residential programs. Teams with Residential Services Director or Lead Service Coordinator on eligibility as needed.
  • Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
  • Regularly and frequently monitors and assesses clients in achieving their goals
  • Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Enforces program policies and procedures
  • Provides crisis intervention to residential clients
  • Mediates conflicts between residential clients
  • Assists with inventory and management of food, shelter supplies, and donations
  • Keeps accurate case and financial records
  • Assists with preparation of grant applications, statistical, and narrative program reports for residential programs as directed
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Meets with Residential Services Director regularly for supervision as directed
  • Attends Heartly House staff and departmental meetings as employment schedule permits
  • Adheres to all Heartly House philosophies, policies, and procedures
  • Other duties as assigned by Residential Services Director and/or Executive Director

 

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or a related field. Related practical experience may be substituted for a portion of education.
  • Experience in case management/service coordination, shelter settings, and with clients experiencing trauma and homelessness
  • Maturity, reliability, dependability, punctuality
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Ability to motivate others
  • Fluency in Spanish preferred
  • Working knowledge of Frederick County human service agencies preferred
  • Knowledge of trauma-informed services and working within an empowerment model preferred
  • Knowledge of intake, interviewing, and crisis intervention preferred

Cover letters and resumes may be emailed to: shelter.dir@heartlyhouse.org.