Work at Heartly House
We are hiring for the following positions:
Case Manager
This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services.
AREAS OF RESPONSIBILITY:
- Provide community-based direct client services including, but not limited to; crisis
intervention, intake, supportive listening and safety planning. - Conduct client screening and assessment for Heartly House services.
- Facilitate legal advocacy and clinical support as appropriate.
- Aid in coordinating community resources.
- Provide prevention focused education to communities as appropriate.
- Aid in the scheduling and coordination of mindfulness-based practices and holistic therapies.
- Maintain updated reference information on domestic violence, rape/sexual assault, human trafficking, and child abuse issues for general use.
- Maintain appropriate records as required by funding sources or Heartly House and for agency statistical recordkeeping.
- Complete various reports for grant and contract funding sources.
- Adhere to Heartly House policies and philosophies and maintain client confidentiality.
- Other duties as assigned by the Community-Based Services Director.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in psychology, social work, human services, or related field required.
- Previous professional/work experience working with survivors of intimate partner violence, sexual violence, or human trafficking, and/or engaging in social justice work.
- Bi-lingual (English/ Spanish)
- Ability to implement a strengths-based approach to providing trauma-informed services.
- A working understanding of the dynamics of family violence and its impacts on children.
- Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
- Ability to work independently and as part of a strategic team.
- Ability to interact effectively with the public in representing Heartly House and its services.
- Successful completion of Heartly House training sessions within probationary period.
Cover letters and resumes may be emailed to: amyw@heartlyhouse.org. Position open until filled.
Service Coordinator
This is a full-time (35 hours/week), benefitted position that reports directly to the Residential Services Director. Shifts are a combination of daytimes and evenings from 8am-3:30pm and 2:30-10pm
AREA OF RESPONSIBILITIES:
- Provides service coordination to clients residing in Heartly House shelter and housing programs and clients receiving services through other agency departments
- Provides shelter coverage and direct client services during isolated shifts including evenings and weekends to ensure availability to clients
- Conducts client screening, intake, and needs assessment for residential programs. Teams with Residential Services Director or Lead Service Coordinator on eligibility as needed.
- Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
- Regularly and frequently monitors and assesses clients in achieving their goals
- Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Enforces program policies and procedures
- Provides crisis intervention to residential clients
- Mediates conflicts between residential clients
- Assists with inventory and management of food, shelter supplies, and donations
- Keeps accurate case and financial records
- Assists with preparation of grant applications, statistical, and narrative program reports for residential programs as directed
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Meets with Residential Services Director regularly for supervision as directed
- Attends Heartly House staff and departmental meetings as employment schedule permits
- Adheres to all Heartly House philosophies, policies, and procedures
- Other duties as assigned by Residential Services Director and/or Executive Director
EDUCATION AND EXPERIENCE:
- BA/BS in Human Services or a related field. Related practical experience may be substituted for a portion of education.
- Experience in case management/service coordination, shelter settings, and with clients experiencing trauma and homelessness
- Maturity, reliability, dependability, punctuality
- Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
- Ability to motivate others
- Fluency in Spanish preferred
- Working knowledge of Frederick County human service agencies preferred
- Knowledge of trauma-informed services and working within an empowerment model preferred
- Knowledge of intake, interviewing, and crisis intervention preferred
Cover letters and resumes may be emailed to: shelter.dir@heartlyhouse.org. Position open until filled.
Shelter Worker Position
This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Part-time positions open until filled; hours are Saturdays 5-10pm and Sundays 8am-3:30pm. Substitute positions always available.
AREAS OF RESPONSIBILITIES:
- Provides shelter coverage and direct client services during isolated daytime, evening, and weekend shifts.
- Hours vary between 8am and 10pm.
- Conducts client screening and assessment for Shelter program.
- Teams with Residential Services Director or Lead Service Coordinator on eligibility.
- Completes all paperwork related to shelter intake/admittance
- Enforces shelter policies and procedures
- Provides crisis intervention to clients residing in shelter
- Mediates conflicts between clients residing in shelter
- Assists with inventory and management of food, shelter supplies, and donations as directed
- Maintains accurate client case records
- Completes funding statistics as assigned by Residential Services Director
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Attends staff and clinical meetings as employment schedule permits
- Adheres to Heartly House philosophy, policies and procedures
- Other duties as assigned by Residential Services Director
EDUCATION AND EXPERIENCE:
- BA/BS in Human Services or related field. Experience in shelter settings preferred. Related practical experience may be substituted for a portion of education.
- Maturity, reliability, dependability
- Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
- Must successfully complete Heartly House training within probationary period
Resumes and letters of interest may be sent to shelter.dir@heartlyhouse.org. Please note whether you are interested in part-time or substitute employment.
Crisis Worker Positions
Positions include:
- full-time (35 hrs/week)
- part-time benefitted (21 hrs/week)
- part-time unbenefited (<21 hrs/week)
- substitute (hrs/week vary)
Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours. All positions except subs have the potential to be hybrid (a portion of the hours worked remotely). Written and oral fluency in English and Spanish preferred for some positions. These positions report directly to the Crisis Services Director.
Pay rate: $20/hr
AREAS OF RESPONSIBILITIES (may vary some)
- Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
- Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
- Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
- Provides in-person crisis intervention
- Be available to shelter clients in crisis
- Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Assists with data entry for statistical purposes
- Maintains relationships with other department staff, law enforcement, and other direct service agencies
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Maintains accurate client records
- Maintains client confidentiality at all times
- Completes other duties as assigned by Crisis Services Director
EDUCATION AND EXPERIENCE
- BA or equivalent combination of education, skills, and experience
- Strong computer skills required
- Strong verbal and written communication and interpersonal skills required.
- Must be able to work with a broad diversity of people and have a professional demeanor
- Written and oral fluency in Spanish preferred
- Must be organized, responsible, reliable, professional, and punctual
- Must be able to travel to meetings and trainings
- Crisis Intervention experience preferred
- Successful completion of Heartly House training sessions
Cover letter and resume sent to Shannon Jones sjones@heartlyhouse.org
Medical Accompaniments (MA) Advocate
SUPERVISION RECEIVED: Crisis Services Director and Crisis Programs Coordinator
FLSA STATUS: Non-Exempt
Heartly House, Inc. is a 501(c)(3) organization. We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.
QUALIFICATIONS
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Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.
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Must be organized, responsible, reliable, professional, and punctual.
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Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.
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BA or equivalent combination of education, skills, and experience.
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Crisis Intervention experience required.
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Successful completion of Heartly House training sessions.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Complete general duties assigned to Medical Advocates
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Be available to respond to a MA during daytime, evening, and/or weekend hours.
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Provide support and education on the dynamics of abuse and trauma, as well as referrals.
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Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.
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Explain reporting options and procedures to victims.
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Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.
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Provide court and additional medical accompaniments, as needed.
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Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).
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Support and provide MA accompaniments for military victims of sexual assault.
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Coordinate services and provide victim advocacy with all other first responders working on MA cases.
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Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.
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Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.
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Attend monthly MA team meetings.
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Commit to the designated number of on-call hours per month (currently 30 hours).
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Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.
Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.