Work at Heartly House

We are hiring for the following positions:

Staff Attorney

Victim Advocate/Legal Assistant

Shelter Worker Position

Crisis Worker – Un-benefitted PT and Substitute

Bi-lingual Case Manager

Case Manager

Medical Accompaniments (MA) Advocate 

Staff Attorney

The mission of Heartly House is to end domestic violence, sexual assault, human trafficking, and child abuse, and to provide victims with safety, shelter, and supportive services. Our legal services are designed to meet a victim’s need for protection, representation, and advocacy including but not limited to, providing answers on navigating the legal system and representation at protective order hearings and family law cases.

Note: this is not a remote position.

 

DUTIES AND RESPONSIBILITIES

  • Perform legal intakes for clients requesting legal services
  • Represent clients seeking protective orders and other matters arising out of and related to intimate partner violence, sexual assault, human trafficking, and child abuse
  • Develop case theory and legal strategies
  • Conduct legal research, draft pleadings, and motions as necessary
  • Make appropriate referrals for clients seeking HH and community services
  • Document client interactions and outcomes in HH’s case management system
  • Collaborate with other HH direct service programs in the provision of services to victims of domestic violence, rape/sexual assault, and child abuse
  • Maintain client confidentiality
  • Attend staff and team meetings
  • Adhere to HH philosophy, policies, and procedures
  • Other duties as assigned by the Director of Legal Services

 

EDUCATION AND EXPERIENCE

  • Juris doctorate from accredited law school; admitted to practice before the Maryland Bar required
  • Knowledge of principles of civil law, judicial procedures, and rules of evidence
  • Experience practicing domestic family law, with civil and criminal law knowledge
  • Experience in intimate partner violence, sexual assault, human trafficking, and/or child abuse preferred
  • Ability to use a computer, web-based applications, and computer programs such as Office 365 including Word, Outlook, Excel, and PowerPoint. Capacity to quickly learn new computer databases and applications
  • Excellent research, critical thinking, writing, and communication skills
  • Self-starter with ability to juggle multiple priorities and meet regular deadlines in a fast-paced environment while balancing a full workload
  • Demonstrated commitment to the mission of Heartly House
  • Must successfully complete Heartly House training

 

F/T exempt position; salary commensurate with experience plus benefits package. Please submit resume/CV and cover letter to Angela Hansen, Legal Services Director, legal.dir@heartlyhouse.org

Victim Advocate/Legal Assistant

The mission of Heartly House is to end domestic violence, sexual assault, human trafficking, and child abuse, and to provide victims with safety, shelter, and supportive services. Our legal services are designed to meet a victim’s need for protection, representation, and advocacy including but not limited to, providing answers on navigating the legal system and representation at protective order hearings and family law cases.

Note: this is not a remote position.

 

DUTIES AND RESPONSIBILITIES

  • Perform legal intakes and provide appropriate referral information for further services
  • Assist clients with completing petitions for protective orders and criminal charging documents (commissioner/State’s Attorney/Police)
  • Liaison and provide information to clients regarding court system, hospital, courthouse, and police procedures
  • Obtain/Develop/Utilize necessary skills to provide high quality/trauma-informed advocacy services for victims
  • Type, file, and mail basic legal documents and correspondence
  • Maintain family law client files
  • Monitor deadlines and calendars for court
  • Assist Legal Services Director with grants reporting activities
  • Adhere to Heartly House philosophy, policies, and procedures
  • Participate and complete required Heartly House trainings
  • Maintain client confidentiality
  • Attend staff and team meetings (in person)
  • Other duties as assigned by the Director of Legal Services

 

EDUCATION AND EXPERIENCE

  • Ability to provide direct services to victims of Intimate Partner Violence, Sexual Assault, and Human Trafficking
    Strong written and verbal communication skills
  • Demonstrated competence in computer software (Microsoft Office Programs) with a keen ability to learn new data systems
  • Proven working experience as legal assistant, paralegal or legal secretary
  • Impeccable task management and organizational skills
  • Cultural competency in working with a diverse client and staff population
  • Ability to work independently and collaboratively in a team environment
  • Reliable transportation
  • Spanish-speaking preferred

 

Full-time, fully grant funded, non-exempt position with benefits package. Hiring salary range is $40,000 – $45,000/yr. Please submit resume/CV and cover letter to Angela Hansen, Legal Services Director, legal.dir@heartlyhouse.org

Shelter Worker Position

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Part-time positions open until filled. Substitute positions always available.


AREAS OF RESPONSIBILITIES:

  • Provides shelter coverage and direct client services during isolated daytime, evening, and weekend shifts. Hours vary between 8am and 10pm. 
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Assists with inventory and management of food, shelter supplies, and donations as directed
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff and clinical meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director


EDUCATION AND EXPERIENCE:

  • BA/BS in Human Services or related field.  Experience in shelter settings preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Must successfully complete Heartly House training within probationary period


Resumes and letters of interest may be sent to shelter.dir@heartlyhouse.org. Please note whether you are interested in part-time or substitute employment.

Crisis Worker – Un-benefitted PT and Substitute

Positions include part-time unbenefited (less than 21 hours/week) and substitute (hours per week vary).  Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours.  All positions except subs have the potential to be hybrid (a portion of the hours worked remotely). Written and oral fluency in English and Spanish preferred for some positions.  These positions report directly to the Crisis Services Director.

Pay rate; $19/hr

AREAS OF RESPONSIBILITIES (may vary some, depending on the specific position and shift)

  • Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
  • Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
  • Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
  • Provides in-person crisis intervention
  • Be available to shelter clients in crisis
  • Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Assists with data entry for statistical purposes
  • Maintains relationships with other department staff, law enforcement, and other direct service agencies
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Maintains accurate client records
  • Maintains client confidentiality at all times
  • Completes other duties as assigned by Crisis Services Director

 

EDUCATION AND EXPERIENCE

  • BA or equivalent combination of education, skills, and experience
  • Strong computer skills required
  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor
  • Written and oral fluency in Spanish preferred
  • Must be organized, responsible, reliable, professional, and punctual
  • Must be able to travel to meetings and trainings
  • Crisis Intervention experience preferred

Successful completion of Heartly House training sessions

Cover letter and resumes sent to Shannon Jones sjones@heartlyhouse.org

Crisis Worker Sub

This is a non-exempt, part-time position that reports directly to the Crisis Services Director. Hybrid in-person and remote.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Complete general duties assigned to Crisis Workers
    • Provide support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse.
    • Respond to Lethality Assessment Program (LAP) calls and administer lethality screens and danger
      assessments while working with victims.
    • Be available to sheltered clients in crisis.
    • Provide court and medical accompaniments as needed.
    • Assist with data entry for statistical purposes as needed.
    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning
      of the crisis hotline.
    • Maintain relationships with other department staff, law enforcement, and other direct service
      agencies.
    • Assist with other hotline-related tasks, as needed.
  • Complete other duties as assigned by Crisis Services Director, as needed.

 

QUALIFICATIONS:

  • Strong computer skills required.
  • Strong verbal and written communication and interpersonal skills required.
  • Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience preferred.
  • Successful completion of Heartly House training sessions.
  • Some evening and/or weekends may be required.

Cover letter and resumes sent to Shannon Jones sjones@heartlyhouse.org

Bi-lingual Case Manager

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services. 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provide community-based direct client services including, but not limited to; crisis intervention, intake, information and referral, supportive listening and safety planning.
  • Conduct client screening and assessment for Heartly House services.
  • Facilitate legal advocacy and clinical support as appropriate.
  • Aid in coordinating community resources.
  • Provide education about intimate partner violence, sexual assault human trafficking and child abuse to communities as appropriate.
  • Aid in the scheduling and coordination of mindfulness-based practices and holistic therapies.
  • Maintain updated reference information on domestic violence, rape/sexual assault, human trafficking, and child abuse issues.
  • Maintain appropriate records as required by funding sources or Heartly House and for agency statistical recordkeeping.
  • Complete various reports for grant and contract funding sources.
  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.
  • Other duties as assigned by the Community-Based Services Director.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services, or related field required
  • Previous professional/work experience working with survivors of intimate partner violence, sexual violence, or human trafficking, child abuse, and/or engaging in social justice work
  • Bi-lingual (English/ Spanish)
  • Ability to implement a strengths-based approach to providing trauma-informed services
  • A working understanding of the dynamics of family violence and its impacts on children
  • Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
  • Ability to work independently and as part of a strategic team.
  • Self motivated
  • Ability to interact effectively with the public in representing Heartly House and its services
  • Successful completion of Heartly House training sessions within initial employment period

 

Cover letters and resumes may be emailed to: amyw@heartlyhouse.org.

Case Manager

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services. 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provide community-based direct client services including, but not limited to, crisis intervention, intake, and safety planning.
  • Conduct client screening and assessment for Heartly House services.
  • Facilitate legal advocacy and clinical support as appropriate.
  • Aid in coordinating community resources.
  • Provide prevention focused education to communities including, but not limited to, residents of the Housing Authority of the City of Frederick
  • Work closely with the Substance Use Peer Recovery Coach in coordinating services and referrals.
  • Aid in the scheduling and coordination of mindfulness-based practices and holistic therapies.
  • Maintain updated reference information on domestic violence, rape/sexual assault, human trafficking, and child abuse issues for general use.
  • Maintain appropriate records as required by funding sources or Heartly House and for agency statistical recordkeeping.
  • Complete various reports for grant and contract funding sources.
  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.
  • Other duties as assigned by the Community-Based Services Director.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services or related field required
  • Previous professional/work experience working with survivors of intimate partner violence, sexual violence, or human trafficking, and/or engaging in social justice work
  • Ability to implement a strengths-based approach to providing trauma-informed services
  • A working understanding of the dynamics of family violence and its impacts on children
  • Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
  • Ability to work independently and as part of a strategic team
  • Ability to interact effectively with the public in representing Heartly House and its services
  • Successful completion of Heartly House training sessions within probationary period.

 

Cover letters and resumes may be emailed to: amyw@heartlyhouse.org.

Medical Accompaniments (MA) Advocate

SUPERVISION RECEIVED:  Crisis Services Director and Crisis Programs Coordinator 

FLSA STATUS:  Non-Exempt 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

QUALIFICATIONS

  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.

  • Must be organized, responsible, reliable, professional, and punctual.

  • Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.

  • BA or equivalent combination of education, skills, and experience.

  • Crisis Intervention experience required.

  • Successful completion of Heartly House training sessions.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Complete general duties assigned to Medical Advocates

    • Be available to respond to a MA during daytime, evening, and/or weekend hours.

    • Provide support and education on the dynamics of abuse and trauma, as well as referrals.

    • Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.

    • Explain reporting options and procedures to victims.

    • Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.

    • Provide court and additional medical accompaniments, as needed.

    • Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).

    • Support and provide MA accompaniments for military victims of sexual assault.

    • Coordinate services and provide victim advocacy with all other first responders working on MA cases.

    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.

    • Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.

    • Attend monthly MA team meetings.

    • Commit to the designated number of on-call hours per month (currently 30 hours).

  • Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.

 

Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.