Case Manager

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the
Director of Community-Based Services.

AREAS OF RESPONSIBILITIES

  • Provide direct client services including, but not limited to, case management, crisis
    intervention, emotional support, and safety planning to victims of intimate partner violence,
    sexual assault, child abuse, or human trafficking.
  • Conduct client screening, assessment, and intake for Heartly House services.
  • Facilitate legal advocacy and clinical support as appropriate.
  • Aid in coordinating community resources.
  • Provide prevention focused education to communities as appropriate.
  • Aid in the scheduling and coordination of mindfulness-based practices and holistic therapies.
  • Maintain updated reference information on domestic violence, rape/sexual assault, human
    trafficking, and child abuse issues for general use.
  • Maintain appropriate records as required by funding sources or Heartly House and for agency
    statistical recordkeeping.
  • Complete various reports for grant and contract funding sources.
  • Interact effectively with the public in representing Heartly House and its services.
  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.
  • Other duties as assigned by the Community-Based Services Director.

 

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services or related field required
  • Previous professional/work experience working with survivors of intimate partner violence,
    sexual violence, or human trafficking, and/or engaging in social justice work
  • Ability to implement a strengths-based approach to providing trauma-informed services
  • A working understanding of the dynamics of family violence and its impacts on children
  • Experience working with diverse groups of people, including all socioeconomic levels,
    races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
  • Ability to work independently and as part of a strategic team
  • Successful completion of Heartly House training sessions within probationary period.

Please submit your resume and cover letter to Amy Wilkinson: amyw@heartlyhouse.org

Case Manager III

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services.

AREAS OF RESPONSIBILITIES

  • Provide direct client services including, but not limited to; case management, crisis
    intervention, emotional support, and safety planning to victims of human trafficking, sexual
    assault, child abuse, or intimate partner violence.
  • Conduct client screening, assessment, and intake for Heartly House services.
  • Facilitate legal advocacy and clinical support, as appropriate.
  • Aid in coordinating community resources.
  • Provide prevention focused education to communities, as assigned.
  • Network and collaborate with community agencies, as appropriate.
  • Maintain updated reference information on domestic violence, rape/sexual assault, human
    trafficking, and child abuse issues for general use.
  • Maintain appropriate records as required by funding sources or Heartly House and for agency
    statistical recordkeeping.
  • Complete various reports for grant and contract funding sources.
  • Interact effectively with the public in representing Heartly House and its services.
  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.
  • Other duties as assigned by the Community-Based Services Director and/or Child Trafficking
    Regional Navigator Program Manager.

 

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services or related field required.
  • Previous professional/work experience working with children and/or young adult survivors of
    human trafficking, abuse, or trauma strongly preferred.
  • A working understanding of the dynamics of child human trafficking and its impacts on
    victims.
  • Ability to implement a strengths-based approach to providing trauma-informed services.
  • Experience working with diverse groups of people, including all socioeconomic levels,
    races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
  • Ability to work independently and as part of a strategic team.
  • Successful completion of Heartly House training sessions within probationary period.

Please submit your resume and cover letter to Amy Wilkinson: amyw@heartlyhouse.org

Crisis Services Coordinators

Positions include:

  • full-time (35 hrs/week)
  • part-time benefitted (21 hrs/week)
  • part-time unbenefited (<21 hrs/week)
  • substitute (hrs/week vary)

Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours.  All positions except subs have the potential to be hybrid (a portion of the hours worked remotely). Written and oral fluency in English and Spanish preferred for some positions.  These positions report directly to the Crisis Services Director.

Pay rate: $20/hr

AREAS OF RESPONSIBILITIES (may vary some)

  • Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
  • Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
  • Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
  • Provides in-person crisis intervention
  • Be available to shelter clients in crisis
  • Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
  • Assists with data entry for statistical purposes
  • Maintains relationships with other department staff, law enforcement, and other direct service agencies
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Maintains accurate client records
  • Maintains client confidentiality at all times
  • Completes other duties as assigned by Crisis Services Director

 

EDUCATION AND EXPERIENCE

  • BA or equivalent combination of education, skills, and experience
  • Strong computer skills required
  • Strong verbal and written communication and interpersonal skills required.
  • Must be able to work with a broad diversity of people and have a professional demeanor
  • Written and oral fluency in Spanish preferred
  • Must be organized, responsible, reliable, professional, and punctual
  • Must be able to travel to meetings and trainings
  • Crisis Intervention experience preferred
  • Successful completion of Heartly House training sessions

Cover letter and resume sent to Shannon Jones sjones@heartlyhouse.org

Medical Accompaniments (MA) Advocate

SUPERVISION RECEIVED:  Crisis Services Director and Crisis Programs Coordinator 

FLSA STATUS:  Non-Exempt 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

QUALIFICATIONS

  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience required.
  • Successful completion of Heartly House training sessions.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Complete general duties assigned to Medical Advocates
  • Be available to respond to a MA during daytime, evening, and/or weekend hours.
  • Provide support and education on the dynamics of abuse and trauma, as well as referrals.
  • Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.
  • Explain reporting options and procedures to victims.
  • Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.
  • Provide court and additional medical accompaniments, as needed.
  • Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).
  • Support and provide MA accompaniments for military victims of sexual assault.
  • Coordinate services and provide victim advocacy with all other first responders working on MA cases.
  • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.
  • Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.
  • Attend monthly MA team meetings.
  • Commit to the designated number of on-call hours per month (currently 30 hours).
  • Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.

Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.

CHILD COUNSELOR

This is an exempt, full-time position (35 hours per week) that reports directly to the Clinical Services
Director. This position may require off-site client work at any of the Frederick County Public School
locations.

AREAS OF RESPONSIBILITY

  •  Provide weekly individual counseling sessions to children who are victims of (or have witnessed)
    intimate partner violence, sexual assault, human trafficking, and/or child abuse
  • Provide weekly group counseling sessions for children who are victims of (or have witnessed)
    intimate partner violence, sexual assault, human trafficking, and/or child abuse
  • Build and maintain relationships with Frederick County Public School personnel to support client
    needs
  • Participate in clinical review of cases and present cases for review during team meetings
  • Participate in the planning, development, delivery, expansion, and evaluation of counseling
    services
  • Maintain professional standards of conduct and practices in all aspects of direct client services
  • Provide input into the counseling department strategic and operational plan
  • Be available as needed for consultation with other departments regarding clients
  • Provide appropriate referrals to clients to obtain additional needed services
  • Ensure client records are up-to-date, complete, and accurately filed, and are closed, as needed
  • Ensure client records are maintained in complete confidentiality and protection of client rights
  • Understand and commit to the mission, values, and philosophy of Heartly House and the efforts
    to end intimate partner violence, sexual assault, human trafficking, and child abuse
  • Complete other duties as assigned by the Clinical Services Director

EDUCATION AND EXPERIENCE

  •  Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with Maryland
    licensure in good standing, with preference given to licensure at the independent clinical level
  • English and Spanish fluency is preferred, but not required
  • Preferred minimum of two years’ experience working therapeutically with children and families
  • Strong clinical background and skills, including individual and group facilitation skills
  • Strong writing and communication skills
  • Ability to effectively use computers, including Windows, Microsoft Office Suite, and database
    software
  • Exceptional problem-solving, decision-making, and priority setting ability
  • Expertise in intimate partner violence, sexual assault, human trafficking, and/or child abuse
    preferred
  • Successful completion of Heartly House’s agency onboarding training within probationary period

Salary: $57,931 – $66,212 per year, plus benefits

Please submit cover letter and resume to: Krobinett@heartlyhouse.org.

HUMAN RESOURCE MANAGER

This newly created position requires a positive, inquisitive candidate who puts people first, and excels at streamlining processes, creative problem solving and working in a trauma informed, collaborative environment. The Human Resources Manager is responsible for the daily operations of human resources and ongoing maintenance and development of human resources and employee success best practices and management of ongoing employe professional development. This is a full time, 35 hours/week, exempt position reporting to the Deputy Director. The salary range is $67,500 – $70,000 annually, plus benefits.

AREAS OF RESPONSIBILITY

  • Cultivates a culture of support, inclusivity and mutual respect
  • Maintain personnel files of a multi-disciplinary staff of over 70
  • Generate official internal documents such as offer letters, HR forms, job descriptions, payroll schedule, paid holiday list, staff directories, etc.
  • In collaboration with Program Directors, maintain and ensure standardization of job descriptions.
  • Assist Leadership with recruiting (e.g., post open positions, schedule interviews, conduct background checks).
  • Manage Learning Management System, develop and implement best practices for ongoing and continuing employee training and development
  • Oversee the monitoring of staff professional development, tracking trainings and conferences attended by each staff member
  • Research and recommend employee benefit plans and policies; maintain relationships with providers/brokers.
  • New hire onboarding and training on HR policies and internal procedures.
  • Payroll processing.
  • Coach and assist Leadership with employee evaluations.
  • Coach and assist Leadership with disciplinary action and employee grievances.
  • Process terminations.
  • Maintain an open-door policy that encourages employees to discuss, address and resolve concerns
  • Create and maintain HR/employee policies and procedures.
  • Assure Heartly House is compliant with federal and state regulations, relative, but not limited, to safe work environments, labor regulations, etc.
  • Complete Heartly House on-the-job training within initial employment period.
  • Other duties as assigned by the Deputy Director or Executive Director.

     

EDUCATION AND EXPERIENCE

  • BA in Business, Human Resources, Liberal Arts, or equivalent combination of education, skills, and experience
  • SHERM certification is preferred
  • Minimum five years human resources experience, non-profit sector preferred
  • Experience with Quickbooks is preferred
  • Experience handling confidential communications and information.
  • Attention to detail is essential
  • Ability to work independently as well as part of a team 
  • Proficiency in Microsoft suite, including Word, Excel, Outlook, TEAMS

Please submit resume and cover letter to: nthrash@heartlyhouse.org

RESIDENTIAL OVERNIGHT CLIENT SUPPORT COORDINATOR

This is a full-time, non-exempt position that reports directly to the Residential Services Director.
Starting salary is $20/hour, $21/hour after six months employment. Please send resumes to
CatherineM@HeartlyHouse.org.

AREAS OF RESPONSIBILITY

  • Provides hotline and shelter coverage and direct client services during overnight shifts
  • Works approximately 15 overnight (10pm to 8am) shifts per month
  • Answers all calls on the 24-hour hotline as the only staff person on duty during shifts
  • Coordinates with law enforcement and hospital staff regarding Lethality Assessment
    screens
  • Conducts client screening and assessment for shelter program. Teams with supervisor
    regarding eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff and clinical meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or related field. Experience shelter settings preferred. Related
    practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability
  • Ability to assess situation, work independently, show initiative and flexibility in meeting
    clients needs
  • Must successfully complete Heartly House training within probationary period

Please submit resume and cover letter to: nthrash@heartlyhouse.org

LEGAL ASSISTANT/PARALEGAL

The mission of Heartly House is to end domestic violence, sexual assault, human trafficking, and child
abuse, and to provide victims with safety, shelter, and supportive services. Our Legal Assistant/Paralegal
works closely with the Director, Victim Advocates and Attorneys and assist with calendaring and case file
management of family law matters.
Note: this is not a remote position.

AREAS OF RESPONSIBILITY

  • Perform legal intakes and provide appropriate referral information for further services
  • Type, file, and mail basic legal documents and correspondence
  •  Maintain family law client files
  • Monitor deadlines and calendars for court
  • Assist Legal Services Director with grants reporting activities
  • Adhere to Heartly House philosophy, policies, and procedures
  • Participate and complete required Heartly House trainings
  • Maintain client confidentiality
  • Attend staff and team meetings (in person)
  • Other duties as assigned by the Director of Legal Services

EDUCATION AND EXPERIENCE

  • Strong written and verbal communication skills
  • Demonstrated competence in computer software (Microsoft Office Programs) with a keen ability to
    learn new data systems
  • Proven working experience as legal assistant, paralegal or legal secretary
  • Impeccable task management and organizational skills
  • Cultural competency in working with a diverse client and staff population
  • Ability to work independently and collaboratively in a team environment
  • Reliable transportation
  • Spanish-speaking preferred

Full-time, fully grant funded, non-exempt position with benefits package. Hiring salary is $40,000/yr.
Please submit resume/CV and cover letter to Angela Hansen, legal.dir@heartlyhouse.org