Work at Heartly House
Community-Based Services Case Manager
This is a non-exempt, full-time benefited position (35 hours per week) that reports directly to the Director of Community-Based Services. Salary: $46,865.00 / year.
AREAS OF RESPONSIBILITIES
- Provide community-based direct client services including, but not limited to; crisis intervention, intake, information and referral, supportive listening, and safety planning.
- Conduct client screening and assessment for Heartly House services.
- Facilitate legal advocacy and clinical support as appropriate.
- Aid in coordinating community resources.
- Provide education about intimate partner violence, sexual assault, human trafficking, and child abuse to communities as appropriate.
- Aid in the scheduling and coordination of mindfulness-based practices, holistic therapies, and other activities as appropriate.
- Maintain updated reference information on domestic violence, rape/sexual assault, human trafficking, and child abuse issues.
- Maintain appropriate records as required by funding sources or Heartly House and for agency statistical recordkeeping.
- Complete various reports for grant and contract funding sources.
- Meet with the Community Based Services Department Manager and Child Sex Trafficking Navigator Manager as scheduled for case supervision.
- Adhere to Heartly House policies and philosophies and maintain client confidentiality.
- Other duties as assigned by the Community-Based Services Director.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in psychology, social work, human services or related field required
- Previous professional/work experience working with survivors of intimate partner violence, sexual violence, or human trafficking, and/or engaging in social justice work
- Bi-lingual preferred
- Ability to implement a strengths-based approach to providing trauma-informed services
- A working understanding of the dynamics of family violence and its impacts on children
- Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.
- Ability to interact effectively with the public in representing Heartly House and its services
- Successful completion of Heartly House training sessions within probationary period.
Please submit your resume and cover letter to Jenn Collins: jenniferc@heartlyhouse.org
Crisis Services Coordinators
Positions include:
- part-time (21 hrs/week)
- part-time (< 21 hrs/week)
- substitute (hrs/week vary)
Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours. All positions except subs have the potential to be hybrid (a portion of the hours worked remotely). Written and oral fluency in English and Spanish preferred for some positions. These positions report directly to the Crisis Services Director.
Pay rate: $24/hr (non-benefited)
AREAS OF RESPONSIBILITIES (may vary some)
- Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients
- Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims
- Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline
- Provides in-person crisis intervention
- Be available to shelter clients in crisis
- Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Assists with data entry for statistical purposes
- Maintains relationships with other department staff, law enforcement, and other direct service agencies
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Maintains accurate client records
- Maintains client confidentiality at all times
- Completes other duties as assigned by Crisis Services Director
EDUCATION AND EXPERIENCE
- BA or equivalent combination of education, skills, and experience
- Strong computer skills required
- Strong verbal and written communication and interpersonal skills required.
- Must be able to work with a broad diversity of people and have a professional demeanor
- Written and oral fluency in Spanish preferred
- Must be organized, responsible, reliable, professional, and punctual
- Must be able to travel to meetings and trainings
- Crisis Intervention experience preferred
- Successful completion of Heartly House training sessions
Cover letter and resume sent to Shannon Jones sjones@heartlyhouse.org
Medical Accompaniments (MA) Advocate
SUPERVISION RECEIVED: Crisis Services Director and Crisis Programs Coordinator
FLSA STATUS: Non-Exempt
Heartly House, Inc. is a 501(c)(3) organization. We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.
QUALIFICATIONS
- Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.
- Must be organized, responsible, reliable, professional, and punctual.
- Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.
- BA or equivalent combination of education, skills, and experience.
- Crisis Intervention experience required.
- Successful completion of Heartly House training sessions.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Complete general duties assigned to Medical Advocates
- Be available to respond to a MA during daytime, evening, and/or weekend hours.
- Provide support and education on the dynamics of abuse and trauma, as well as referrals.
- Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.
- Explain reporting options and procedures to victims.
- Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.
- Provide court and additional medical accompaniments, as needed.
- Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).
- Support and provide MA accompaniments for military victims of sexual assault.
- Coordinate services and provide victim advocacy with all other first responders working on MA cases.
- Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.
- Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.
- Attend monthly MA team meetings.
- Commit to the designated number of on-call hours per month (currently 30 hours).
- Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.
Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.
CHILD COUNSELOR
This is an exempt, full-time position (35 hours per week) that reports directly to the Clinical Services
Director. This position may require off-site client work at any of the Frederick County Public School
locations.
AREAS OF RESPONSIBILITY
- Provide weekly individual counseling sessions to children who are victims of (or have witnessed)
intimate partner violence, sexual assault, human trafficking, and/or child abuse - Provide weekly group counseling sessions for children who are victims of (or have witnessed)
intimate partner violence, sexual assault, human trafficking, and/or child abuse - Build and maintain relationships with Frederick County Public School personnel to support client
needs - Participate in clinical review of cases and present cases for review during team meetings
- Participate in the planning, development, delivery, expansion, and evaluation of counseling
services - Maintain professional standards of conduct and practices in all aspects of direct client services
- Provide input into the counseling department strategic and operational plan
- Be available as needed for consultation with other departments regarding clients
- Provide appropriate referrals to clients to obtain additional needed services
- Ensure client records are up-to-date, complete, and accurately filed, and are closed, as needed
- Ensure client records are maintained in complete confidentiality and protection of client rights
- Understand and commit to the mission, values, and philosophy of Heartly House and the efforts
to end intimate partner violence, sexual assault, human trafficking, and child abuse - Complete other duties as assigned by the Clinical Services Director
EDUCATION AND EXPERIENCE
- Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with Maryland
licensure in good standing, with preference given to licensure at the independent clinical level - English and Spanish fluency is preferred, but not required
- Preferred minimum of two years’ experience working therapeutically with children and families
- Strong clinical background and skills, including individual and group facilitation skills
- Strong writing and communication skills
- Ability to effectively use computers, including Windows, Microsoft Office Suite, and database
software - Exceptional problem-solving, decision-making, and priority setting ability
- Expertise in intimate partner violence, sexual assault, human trafficking, and/or child abuse
preferred - Successful completion of Heartly House’s agency onboarding training within probationary period
Salary: $57,931 – $66,212 per year, plus benefits
Please submit cover letter and resume to: Krobinett@heartlyhouse.org.
HUMAN RESOURCE MANAGER
This newly created position requires a positive, inquisitive candidate who puts people first, and excels at streamlining processes, creative problem solving and working in a trauma informed, collaborative environment. The Human Resources Manager is responsible for the daily operations of human resources and ongoing maintenance and development of human resources and employee success best practices and management of ongoing employe professional development. This is a full time, 35 hours/week, exempt position reporting to the Deputy Director. The salary range is $67,500 – $70,000 annually, plus benefits.
AREAS OF RESPONSIBILITY
- Cultivates a culture of support, inclusivity and mutual respect
- Maintain personnel files of a multi-disciplinary staff of over 70
- Generate official internal documents such as offer letters, HR forms, job descriptions, payroll schedule, paid holiday list, staff directories, etc.
- In collaboration with Program Directors, maintain and ensure standardization of job descriptions.
- Assist Leadership with recruiting (e.g., post open positions, schedule interviews, conduct background checks).
- Manage Learning Management System, develop and implement best practices for ongoing and continuing employee training and development
- Oversee the monitoring of staff professional development, tracking trainings and conferences attended by each staff member
- Research and recommend employee benefit plans and policies; maintain relationships with providers/brokers.
- New hire onboarding and training on HR policies and internal procedures.
- Payroll processing.
- Coach and assist Leadership with employee evaluations.
- Coach and assist Leadership with disciplinary action and employee grievances.
- Process terminations.
- Maintain an open-door policy that encourages employees to discuss, address and resolve concerns
- Create and maintain HR/employee policies and procedures.
- Assure Heartly House is compliant with federal and state regulations, relative, but not limited, to safe work environments, labor regulations, etc.
- Complete Heartly House on-the-job training within initial employment period.
- Other duties as assigned by the Deputy Director or Executive Director.
EDUCATION AND EXPERIENCE
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BA in Business, Human Resources, Liberal Arts, or equivalent combination of education, skills, and experience
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SHERM certification is preferred
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Minimum five years human resources experience, non-profit sector preferred
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Experience with Quickbooks is preferred
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Experience handling confidential communications and information.
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Attention to detail is essential
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Ability to work independently as well as part of a team
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Proficiency in Microsoft suite, including Word, Excel, Outlook, TEAMS
Please submit resume and cover letter to: nthrash@heartlyhouse.org
RESIDENTIAL OVERNIGHT CLIENT SUPPORT COORDINATOR
This is a full-time, non-exempt position that reports directly to the Residential Services Director.
Starting salary is $20/hour, $21/hour after six months employment. Please send resumes to
CatherineM@HeartlyHouse.org.
AREAS OF RESPONSIBILITY
- Provides hotline and shelter coverage and direct client services during overnight shifts
- Works approximately 15 overnight (10pm to 8am) shifts per month
- Answers all calls on the 24-hour hotline as the only staff person on duty during shifts
- Coordinates with law enforcement and hospital staff regarding Lethality Assessment
screens - Conducts client screening and assessment for shelter program. Teams with supervisor
regarding eligibility. - Completes all paperwork related to shelter intake/admittance
- Enforces shelter policies and procedures
- Provides crisis intervention to clients residing in shelter
- Mediates conflicts between clients residing in shelter
- Maintains accurate client case records
- Completes funding statistics as assigned by Residential Services Director
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Attends staff and clinical meetings as employment schedule permits
- Adheres to Heartly House philosophy, policies and procedures
- Other duties as assigned by Residential Services Director
EDUCATION AND EXPERIENCE
- BA/BS in Human Services or related field. Experience shelter settings preferred. Related
practical experience may be substituted for a portion of education. - Maturity, reliability, dependability
- Ability to assess situation, work independently, show initiative and flexibility in meeting
clients needs - Must successfully complete Heartly House training within probationary period
Please submit resume and cover letter to: nthrash@heartlyhouse.org
Counselor
This is an exempt, full-time position (35 hours per week) that reports directly to the Clinical Services Director.
AREAS OF RESPONSIBILITY
- Provide weekly individual counseling sessions to adults and/or children who are victims of intimate partner violence, sexual assault, human trafficking, and/or child abuse
- Provide weekly group counseling sessions for adults and/or children who are victims of intimate partner violence, sexual assault, human trafficking, and/or child abuse
- Participate in clinical review of cases and present cases for review during team meetings
- Participate in the planning, development, delivery, expansion, and evaluation of counseling services
- Maintain professional standards of conduct and practices in all aspects of direct client services
- Provide input into the counseling department strategic and operational plan
- Be available as needed for consultation with other departments regarding clients
- Provide appropriate referrals to clients to obtain additional needed services
- Ensure client records are up-to-date, complete, and accurately filed, and are closed, as needed
- Ensure client records are maintained in complete confidentiality and protection of client rights
- Understand and commit to the mission, values, and philosophy of Heartly House and the efforts to end intimate partner violence, sexual assault, human trafficking, and child abuse
- Complete other duties as assigned by the Clinical Services Director
EDUCATION AND EXPERIENCE
- Master’s Degree in Social Work, Counseling, or PhD in Clinical Psychology with Maryland licensure in good standing, with preference given to licensure at the independent clinical levelEnglish and Spanish fluency is preferred, but not required
- Preferred minimum of two years’ experience working therapeutically with adults and/or children
- Strong clinical background and skills, including individual and group facilitation skills
- Strong writing and communication skills
- Ability to effectively use computers, including Windows, Microsoft Office Suite, and database software
- Exceptional problem-solving, decision-making, and priority setting ability
- Expertise in intimate partner violence, sexual assault, human trafficking, and/or child abuse preferred
- Successful completion of Heartly House’s agency onboarding training within probationary period
Salary: $57,931 per year, plus benefits
Please submit cover letter and resume to: krobinett@heartlyhouse.org
TRANSITIONAL HOUSING SPECIALIST (PART-TIME)
This is an exempt, part-time position that reports directly to the Residential Services Director. 20 hours/week, $33/hour. Flexible hours and work schedule, hybrid remote schedule possible.
AREAS OF RESPONSIBILITY
- Responsible for implementing a trauma-informed transitional housing program
- Responsible for the preparation of grant applications, statistical, and narrative program
reports for transitional housing program - Participates in transitional housing trainings and meetings (may require off -site and/or
overnight travel) - Develop, nurture and maintain relationships with local property management companies and
landlords to ensure a pipeline for transitional housing opportunities. - Provides service coordination to clients in Heartly House transitional housing program.
- Conducts client screening, intake, and needs assessment for Heartly House transitional
housing program - Develops, implements, updates, and evaluates individual client service plans on an ongoing
basis - Assists clients with information/referrals to appropriate service resources including but not
limited to housing, health, education, training, childcare and/or employment - Advocates on behalf of clients to ensure access to service resources outside of Heartly
House, including outreach to landlords - Enforces program policies and procedures
- Keeps accurate case and financial records
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Meets with Residential Services Director regularly for supervision
- Attends Heartly House staff and departmental meetings
- Participates in meetings and on committees as directed by Residential Services Director
- Adheres to all Heartly House philosophies, policies, and procedures
- Other duties as assigned by Residential Services Director and/or Executive Director
EDUCATION AND EXPERIENCE
- BA/BS in Human Services or related field. Related practical experience may be substituted for a portion of education.
- Minimum of three years providing case management services to clients. Work in shelter settings and with clients experiencing trauma and homelessness preferred.
- Maturity, reliability, dependability, punctuality
- Ability to assess situations, work independently, show initiative and flexibility in meeting
client and staff needs - Ability to motivate others
- Knowledge of trauma-informed services and working within an empowerment model
- Knowledge of intake, interviewing, and counseling
- Working knowledge of Frederick County human service agencies
- Must successfully complete Heartly House training within introductory employment period
Please submit resume/CV and cover letter to Angela Hansen, legal.dir@heartlyhouse.org
RESIDENTIAL SERVICES DIRECTOR
The Residential Services Director is responsible for managing a team of dedicated staff to ensure that the highest standards for trauma informed client safety and supportive services are available 24/7 for victims of power-based violence (intimate partner violence, sexual assault, human trafficking, and child abuse) in Frederick County, MD.
This is an exempt, full-time, on-site position that reports directly to the President & Executive Director.
AREAS OF RESPONSIBILITY
Strategic Management, Planning & Oversight:
- Engaged member of a strategic and dynamic Leadership Team, providing input from staff and feedback for agency planning, management, visioning, budgeting, etc.
- Responsible for the preparation of grant applications, statistical, and narrative program
reports for transitional housing program - Maintains continuity of service provision including planning, development, delivery, expansion, and evaluation of agency programming, particularly as they relate to residential services
- Responsible for positive agency visibility and engagement in the community through participation in appropriate community task forces, planning groups, and associations at a local, state, and national level as needed or required
- Collaborates effectively with Heartly House staff in the coordination of care for clients
- Responsible for establishing appropriate referral agencies/individuals to obtain additional needed services for clients on an on-going basis
- Advocates on behalf of clients while also maintaining and growing professional partnerships
Operations
- Responsible for the day-to-day efficient and trauma informed operations of residential services including emergency shelter, transitional housing, rental assistance, and service coordination
- Responsible for the recruitment, selection, training, development, supervision, evaluation, and termination of residential services staff in accordance with Heartly House’s human resources policies and procedures
- Responsible for ensuring that Residential Services programs are operated in accordance with trauma informed principles, by providing trauma informed training, creating trauma informed policies and practices, and monitoring staff behavior and attitudes to ensure they support a trauma informed culture
- Responsible for development, administration, and control of the department budget, appropriate cost containment, and fiscal oversight on expenditures, as well as the timely procurement and control of supplies and items for service delivery
- As a member of the Leadership Team, actively participate in the creation and monitoring of the agency budget
- Responsible for the development, maintenance, and monitoring of professional standards and best practices in all aspects of shelter, housing, and service coordination services, programs, and functions
- Responsible for the oversight of the assessment and determination of eligibility of requests for shelter, rental assistance, and/or transitional housing services
- Provides shelter coverage and direct client services to include the development of service coordination plans; daily crisis intervention and support to clients in shelter; on-going service coordination meetings and monitoring of progress on service coordination plan; follow-up service coordination support, resources, and referrals, as needed
- Responsible for effective staff scheduling and on-site coverage. Ensures appropriate shelter coverage for times when staff is not available due to illness, vacation, or other personal time off.
- Ensures availability for on-call consultation with shelter and housing staff on a 24/7 basis and is available personally as needed for consultation and triage for shelter, housing, and service coordination assistance
- Responsible for administration of client records including keeping all records up-to-date, complete, accurately filed, and closed as appropriate
- Responsible for the complete confidentiality of client records and protection of client rights
- Collaborates with Grants Manager to write applications for residential services.
- Ensures that staff accurately track client interactions and capture required data points accurately in Apricot database.
- Completes monthly, quarterly, and annual grant statistics and narrative reports according to grant requirements
- Maintains a caseload, as appropriate
- Other duties as assigned by the President & Executive Director
EDUCATION AND EXPERIENCE
- BA/BS in human services, social work, psychology, or related field. Practical experience may be considered in lieu of some education requirements.
- Requires five (5) years of supervisory experience in a non-profit agency environment.
- Requires three (3) years of crisis intervention experience and documented development of crisis intervention skills
- Work in intimate partner violence, sexual assault, human trafficking, or child abuse preferred
- Ability to work flexible hours
- Ability to work independently as well as part of a team
- Strong writing and communication skills
- Ability to effectively use computers, including Windows, Microsoft Office Suite, and database software
- Successful completion of Heartly House training sessions within probationary period
Salary range: $75,000-$80,000/year
Please submit your resume and cover letter, describing the value you would bring to the position, to Niki Thash, nthrash@heartlyhouse.org.
DEVELOPMENT AND DONOR RELATIONS ASSISTANT
Job Status: Part-Time Flexible Hours | 18 hours/week | $25 hour
Start Date: ASAP
Reports to: Director of Development
The position will support the Development Director and the broader team in various administrative, programmatic, and logistical functions. This role involves managing donor databases, drafting correspondence, and assisting with donor cultivation efforts. The ideal candidate will have strong organizational skills, attention to detail, proven data management skills and a deep commitment to supporting vulnerable populations.
Works in collaboration with the Development Director, Development Coordinator and Community Engagement staff to continue building a culture of donor centered fundraising.
AREAS OF RESPONSIBILITY
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Maintain and update mailing lists in Constant Contact and manage financial donor information, acknowledgements and communication in donor data base, Charity Proud
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Research, compile, assimilate, proofread, and edit correspondence, documents, and reports for department as needed.
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Draft correspondence and stewardship materials for the Development department, including acknowledgment donation letters and emails to donors, members, and foundations.
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Assist with donor cultivation and stewardship for the organization’s fundraising campaigns.
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Organize physical and digital Development files.
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Perform additional administrative tasks as assigned.
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Provide research and programmatic support to the Development Director.
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Maintain proper administrative records and organize files systematically.
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Coordinate special department projects, liaising with internal teams and external collaborators, vendors, and consultants.
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Contribute to the conceptual development and logistical implementation of large-scale projects, working in collaborative teams.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent, with one to two years of administrative experience working in a nonprofit or related field.
- Passion for supporting survivors of sexual assault, human trafficking, child abuse, and intimate partner violence.
- Creative problem-solver.
- Collaborative and eager to work in a team-driven environment.
- Organized and process-oriented, with the ability to manage multiple projects.
- Excellent oral and written skills, with strong attention to grammar and spelling.
- Ability to create persuasive outreach letters and other communications.
- Excellent organizational abilities and strong attention to detail.
- Working knowledge of Apple OSX, MS Office Suite (Word and Excel), and Google Apps helpful but not necessary.
- Experience with Charity Proud and Constant Contact is preferred but not necessary
- Successful completion of Heartly House training sessions within introductory period.
Please submit a cover letter stating why you are a strong candidate for this position, along with your resume to: AmyB@HeartlyHouse.org
GRANTS COORDINATOR
The Grants Coordinator is responsible for a variety of administrative, logistical, and customer service tasks that support the daily functions and long-term success of Heartly House’s robust grant program. The ideal candidate will carry out job duties emphasizing attention to detail, cultural humility, respect for sensitive information and confidentiality, and complete tasks with minimal oversight. This individual will report directly to the Grants Manager and work collaboratively with the Grants Assistant and staff at all levels of the agency.
The Grants Coordinator will be assigned a portfolio of grants to manage and maintain compliance.
This is a non-exempt, 20 hours per week remote position. Pay rate is $28.00 per hour
AREAS OF RESPONSIBILITY
- Prepares and reports on grants for both unrestricted operating revenue and restricted projects, including Federal, State, local government, foundation, and corporate grants.
- Coordinates a full range of activities required to prepare, submit, and coordinate grant proposals including project planning and research, completion of standardized proposal components, gathering of required data elements, completion of attachments, coordination of support letters, and submittal of additional documents as required by funders.
- Completes research on government funding sources, foundations, and corporations to evaluate prospects for receipt of grant proposals
- Ensures coordination of compliance with all grant reporting and conditions as required by funders, including coordination of work across multiple teams
- Maintains positive relationships with current funders, including appropriate communications and participation in necessary meetings with funder representatives.
- Maintains grant records in agency share drive including all related documents such as proposals, awards, agreements, budgets, grant conditions, modifications, and reports, etc.
- Ensures coordination of agency grant calendar noting important deadlines for proposals and program reports.
- Submittal of timely and accurate program, statistical, and outcomes reports for all grant funded projects as required by funders and disseminates this information to Heartly House Leadership to be used in donor development, stewardship, fundraising, communications, and community engagement.
- Ensures that the agency maintains proper registrations and eligibility for government awards through current
registrations in GOC GMS, and other on-line grant systems. - Assists with other fundraising projects, as requested.
- Attends monthly staff meetings and weekly grants meetings.
- Adheres to Heartly House philosophy, values, policies, and procedures.
- Other duties as assigned by the Grants Manager
EDUCATION AND EXPERIENCE
- BA or equivalent combination of education, skills, and experience
- Nonprofit program administration experience and /or granting experience preferred
- Strong written communication skills with ability to write clear, structured, articulate, and persuasive responses with strong attention to proper grammar
- Strong computer literacy including Microsoft Office Suite, Adobe Pro, and various grant management software/online systems
- Ability to work independently as well as part of a team
- Successful completion of Heartly House training sessions within introductory employment period
Please send a cover letter detailing your qualifications for this position along with a resume to:
mnearchos@heartlyhouse.org