Work at Heartly House

Since 1979, Heartly House has been the only organization in Frederick County, MD that provides comprehensive services, free of charge, to survivors of domestic violence, sexual assualt, intimate partner violence, human trafficking, and child abuse.

Shelter Worker Position

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Part-time positions open until filled. Substitute positions always available.


AREAS OF RESPONSIBILITIES:

  • Provides shelter coverage and direct client services during isolated daytime, evening, and weekend shifts. Hours vary between 8am and 10pm. 
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Assists with inventory and management of food, shelter supplies, and donations as directed
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff and clinical meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director


EDUCATION AND EXPERIENCE:

  • BA/BS in Human Services or related field.  Experience in shelter settings preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Must successfully complete Heartly House training within probationary period


Resumes and letters of interest may be sent to 
shelter.dir@heartlyhouse.org. Please note whether you are interested in part-time or substitute employment.

Crisis Worker Sub

This is a non-exempt, part-time position that reports directly to the Crisis Services Director. Hybrid in-person and remote.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Complete general duties assigned to Crisis Workers
    • Provide support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse.
    • Respond to Lethality Assessment Program (LAP) calls and administer lethality screens and danger
      assessments while working with victims.
    • Be available to sheltered clients in crisis.
    • Provide court and medical accompaniments as needed.
    • Assist with data entry for statistical purposes as needed.
    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning
      of the crisis hotline.
    • Maintain relationships with other department staff, law enforcement, and other direct service
      agencies.
    • Assist with other hotline-related tasks, as needed.
  • Complete other duties as assigned by Crisis Services Director, as needed.

 

QUALIFICATIONS:

  • Strong computer skills required.
  • Strong verbal and written communication and interpersonal skills required.
  • Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience preferred.
  • Successful completion of Heartly House training sessions.
  • Some evening and/or weekends may be required.

 

Night Manager

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Sleeping during shifts is permitted when not completing tasks outlined below. Rate: $18.00 – $20.00 per hour

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provides hotline and shelter coverage and direct client services during overnight shifts
  • Works overnight (10pm to 8am) shifts on a part-time or as needed substitute basis
  • Answers all calls on the 24-hour hotline as the only staff person on duty during shifts
  • Coordinates with law enforcement and hospital staff regarding Lethality Assessment screens and Medical Accompaniment requests
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director

 

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or related field. Experience in shelter/residential settings and on a crisis hotline preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability, punctuality, professionalism
  • Ability to assess situations, work independently, show initiative and flexibility in meeting clients needs
  • Must successfully complete Heartly House training within probationary period

 

Resumes and letters of interest may be sent to Joanne at shelter.dir@heartlyhouse.org

Bi-lingual Community-based Services Coordinator

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services. 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provide community-based direct client services including, but not limited to; crisis intervention, intake, information and referral, supportive listening and safety planning.

  • Conduct client screening and assessment for Heartly House services.

  • Facilitate legal advocacy and clinical support as appropriate.

  • Aid in coordinating community resources.

  • Provide education about intimate partner violence, sexual assault human trafficking and child abuse to communities as appropriate.

  • Aid in the scheduling and coordination of mindfulness-based practices and holistic therapies.

  • Maintain updated reference information on domestic violence, rape/sexual assault, human trafficking, and child abuse issues.

  • Maintain appropriate records as required by funding sources or Heartly House and for agency statistical recordkeeping.

  • Complete various reports for grant and contract funding sources.

  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.

  • Other duties as assigned by the Community-Based Services Director.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services, or related field required

  • Previous professional/work experience working with survivors of intimate partner violence, sexual violence, or human trafficking, child abuse, and/or engaging in social justice work

  • Bi-lingual (English/ Spanish)

  • Ability to implement a strengths-based approach to providing trauma-informed services

  • A working understanding of the dynamics of family violence and its impacts on children

  • Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.

  • Ability to work independently and as part of a strategic team.

  • Self motivated

  • Ability to interact effectively with the public in representing Heartly House and its services

  • Successful completion of Heartly House training sessions within initial employment period

 

Cover letters and resumes may be emailed to: amyw@heartlyhouse.org.

Medical Accompaniments (MA) Advocate

SUPERVISION RECEIVED:  Crisis Services Director and Crisis Programs Coordinator 

FLSA STATUS:  Non-Exempt 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

QUALIFICATIONS

  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.

  • Must be organized, responsible, reliable, professional, and punctual.

  • Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.

  • BA or equivalent combination of education, skills, and experience.

  • Crisis Intervention experience required.

  • Successful completion of Heartly House training sessions.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Complete general duties assigned to Medical Advocates

    • Be available to respond to a MA during daytime, evening, and/or weekend hours.

    • Provide support and education on the dynamics of abuse and trauma, as well as referrals.

    • Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.

    • Explain reporting options and procedures to victims.

    • Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.

    • Provide court and additional medical accompaniments, as needed.

    • Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).

    • Support and provide MA accompaniments for military victims of sexual assault.

    • Coordinate services and provide victim advocacy with all other first responders working on MA cases.

    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.

    • Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.

    • Attend monthly MA team meetings.

    • Commit to the designated number of on-call hours per month (currently 30 hours).

  • Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.

 

Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.

IT Specialist

I/T Specialist is responsible for maintaining the agency’s computer systems and related technology. The IT Specialist is the in-house administrator for all database systems used by the agency and builds content, forms, and tools to collect data as needed for program evaluation and reporting. This is an exempt full-time position that is functionally supervised by Grants Manager and program supervised by the IT Manager. This is a non-exempt full-time (35 hours / week) benefited position. Salary hiring range is $43,680 – $49,140.

 

AREAS OF RESPONSIBILITIES / DUTIES

  • Data Analysis
    • Provide data entry support and analysis to ensure that service, demographic, and outcomes data is accurately collected into the Heartly House data base system, “Apricot for Victim Services.”
    • Run pre-programmed monthly, quarterly, and annual data reports as requested.
    • Prepare grant statistical reports within required reporting periods as directed by the Grants Manager.
    • Recognize and trouble shoot problems related to client data and reporting.
    • Assist the IT Manager in developing new data forms/reports and revising existing forms/reports.
    • Become an Apricot Administrator through certification/training from Social Solutions
    • Projects assigned by IT Manager
  • Software:
    • Administer Apricot Data Base
    • Primary liaison with IT contractor support
    • Help desk/support staff with software systems used by Heartly House including:
      • Communications software (currently Intermedia/Unite)
      • Microsoft
      • Financial Management System (currently QuickBooks)
      • PDF software (currently Adobe)
      • Video conferencing (currently Zoom & Teams)
      • Customer Relations Management System (currently Charity Proud)
      • Learning Management System (currently Talent LMS)
      • Any future applications
    • Provide I/T and software training for new hires and continuing staff
    • Assist with electronic files/storage
    • Equipment & Software:
      • Maintain Microsoft license information and inventory
      • I/T equipment inventory & maintenance (co-manage with Office Manager)
      • I/T for employee onboarding and terminations

EDUCATION AND EXPERIENCE

  • Demonstrated proficiency in Microsoft suite including Word, Excel, Outlook, Teams, Power Point, etc.
  • BA in Computer Science or equivalent combination of education, skills, and experience in Computer Science
  • Experience with managing databases is favorable
  • Experience with SQL is favorable
  • Demonstrated minimum three years’ experience, in position requirements listed
  • Excellent oral and written communication skills
  • Demonstrated experience handling confidential communications and information
  • Attention to detail is essential
  • Ability to work independently or part of a team
  • Ability to work remotely if needed
  • Some evening and weekend hours may be required

Resumes and letters of interest may be sent to dataanalyst@heartlyhouse.org.