Work at Heartly House

Since 1979, Heartly House has been the only organization in Frederick County, MD that provides comprehensive services, free of charge, to survivors of domestic violence, sexual assualt, intimate partner violence, human trafficking, and child abuse.

Director of Legal Services

The Director of Legal Services is a full-time (35 hours per week), exempt position that reports directly to the President and Executive Director. NOTE: This is not a remote position. 

DUTIES AND RESPONSIBILITIES: 

  • Provide civil legal services to victims of domestic violence, sexual assault, human trafficking, and child abuse, including assessment and referral, legal consultation, and representation in protective order and peace order proceedings, family law cases and other matters arising out of and related to the Heartly House mission.
  • Develop and maintain liaisons with the legal community to improve the courts’ responses to victims of domestic violence/sexual assault/human trafficking/child abuse.
  • Develop and maintain coordination with other organizations that provide representation to victims of crime (Legal Aid Bureau, clinics, Maryland Volunteer Lawyers Service, etc.)
  • Supervise Managing Attorney, Staff Attorney, victim advocates, law students and volunteers.
  • Provide training and technical assistance to Heartly House staff about the criminal justice system and to attorneys and other agencies as requested.
  • Publicize and educate the legal community about the needs of victims of domestic violence, sexual assault, human trafficking, and child abuse, as appropriate.
  • Develop training materials concerning dynamics of domestic violence, strategies for domestic violence cases, current case law, recent studies, and the use and identification of expert witnesses, as required.
  • Develop and maintain coordination with other Heartly House programs that provide direct services to victims of domestic violence, sexual assault, human trafficking, and child abuse.
  • Assist in the completion of grants/contracts and funder-required documentation including statistical and narrative reports, monthly financial reports, and other documentation required by the funding sources used in the Legal Services Department.
  • Serves as a member of the management team and provides input from staff and feedback to staff for agency visioning, planning, management, and budgeting.
  • Ensure positive agency visibility in the community through participation in appropriate community task forces, planning groups, and associations at a local, state, and national level.
  • Ensure availability for on-call consultation with Legal Department staff on a rotating (with the Managing Attorney), 24/7 basis regarding consultation and triage of cases, working with community partners, as well as other urgent matters. Ensures appropriate coverage for times when staff is not available due to illness, vacation or personal time off.
  • Ensure client records are up-to-date, complete, accurately filed, and closed as needed. Ensure client records are maintained in complete confidentiality and protection of client rights.
  • Attend monthly staff and weekly Heartly House Leadership meetings.
  • Adhere to Heartly House values, philosophy, policies, and procedures.
  • Other duties as assigned by the President and Executive Director. 

EDUCATION AND EXPERIENCE

  • Juris doctorate from accredited law school; admitted to practice before the Maryland Bar required.
  • Three (3) years of supervisory experience required.
  • Demonstration of strong leadership skills and experience, with an emphasis on legal services and supervision, planning, financial oversight, monitoring and evaluation, and development of professional and managerial staff.
  • Experience in domestic violence sexual assault, human trafficking, or child abuse preferred.
  • Demonstrated commitment to victim services.
  • Three (3) years of crisis intervention experience preferred.
  • Demonstrated ability to manage budgets.
  • Work with government and local grants, including interaction with grant officers preferred.
  • Ability to work flexible hours as needed.
  • Ability to work independently, as well as part of a team.
  • Strong writing and communication skills.
  • Proficiency in the Microsoft Suite and ability to quickly learn new client databases and software.
  • Successful completion of Heartly House training sessions within probationary period.

 

Please submit your resume and a cover letter to Inga James, ijames@heartlyhouse.org by September 23, 2022. 

Abuse Intervention Program (AIP) – Bilingual Lead Group Facilitator

This is a contractual position (up to 8 hours/week) that is overseen by the AIP Coordinator and reports to the Clinical Services Director. This position requires written and oral fluency in English and Spanish.

 

DUTIES AND RESPONSIBILITIES: 

  • Conduct biopsychosocial intake assessments and orientations for entry into the Abuse Intervention Program (AIP)
  • Serve as the primary facilitator of psychoeducational group sessions for individuals who have perpetrated domestic violence and are either court-ordered or voluntarily seeking assistance to change their behavior
  • Model behavior expectations to perpetrators of domestic violence participating in the AIP including, but not limited, to: taking a position of holding group participants fully responsible for their abusive behavior, showing respect to participants, leading participants to new views of gender equity, teaching skills for healthy emotional regulation and communication, modeling compassionate understanding of others, etc.
  • Participate with co-facilitator in processing group interactions following each session of the program
  • Address issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in the program
  • Communicate with Parole & Probation supervision agents regarding participant progress and status
  • Develop collaborative relationships with community partners and the public
  • Ensure client records are up-to-date, complete, accurately filed, and closed as needed
  • Be involved in program development activities, including group curriculum design, procedure development, etc.
  • Coordinate perpetrator intervention services with victim intervention services, as appropriate
  • Adhere to Heartly House values, philosophy, policies, and procedures
  • Other duties as assigned by the AIP Coordinator and/or Clinical Services Director
  • Evening hours required

EDUCATION AND EXPERIENCE

  • Minimum of bachelor’s degree in psychology, social work, counseling, or a related human service field, or the equivalent professional experience is required; Master’s degree preferred
  • Prior experience working with clients affected by domestic violence, sexual assault, human trafficking, or child abuse required
  • Prior group facilitation experience required
  • Three (3) years of crisis intervention experience preferred
  • Ability to work independently and as part of a team, including coordination with community partners
  • Strong written and oral communication skills in both English and Spanish
  • Proficiency in Microsoft Suite and ability to quickly learn new client databases and software
  • Successful completion of the Heartly House agency training (within probationary period), as well as House of Ruth’s Maryland AIP training and the BISC-MI conference (as soon as they become available to attend). Training time will be compensated. 

 

Please submit your resume and a cover letter to Katherine Robinett, Krobinett@heartlyhouse.org

Abuse Intervention Program (AIP) – Bilingual Group Co-Facilitator

This is a contractual position (up to 5 hours/week) that is overseen by the AIP Coordinator and reports to the Clinical Services Director. This position requires written and oral fluency in English and Spanish.

 

DUTIES AND RESPONSIBILITIES: 

  • Conduct biopsychosocial intake assessments and orientations for entry into the Abuse Intervention Program (AIP)
  • Co-facilitate psychoeducational group sessions for individuals who have perpetrated domestic violence and are either court-ordered or voluntarily seeking assistance to change their behavior
  • Model behavior expectations to perpetrators of domestic violence participating in the AIP including, butnot limited, to: taking a position of holding group participants fully responsible for their abusive behavior, showing respect to participants, leading participants to new views of gender equity, teaching skills for healthy emotional regulation and communication, modeling compassionate understanding of others, etc.
  • Participate with Lead Facilitator in processing group interactions following each session of the program
  • Address issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in the program
  • Contact current or former partners of AIP group members to inform them the participant began AIP & will be conducting follow-up at various intervals to ensure new abusive incidents haven’t occurred
  • Develop collaborative relationships with community partners and the public
  • Ensure client records are up-to-date, complete, accurately filed, and closed as needed
  • Assist with program development activities, including group curriculum design, procedure development, etc.
  • Coordinate perpetrator intervention services with victim intervention services, as appropriate
  • Adhere to Heartly House values, philosophy, policies, and procedures
  • Other duties as assigned by the AIP Coordinator and/or Clinical Services Director
  • Evening hours required

EDUCATION AND EXPERIENCE

  • Minimum of bachelor’s degree in psychology, social work, counseling, or a related human service field, or the equivalent professional experience is required; Master’s degree preferred
  • Prior experience working with clients affected by domestic violence, sexual assault, human trafficking, or child abuse required
  • Prior group facilitation experience required
  • Three (3) years of crisis intervention experience preferred
  • Ability to work independently and as part of a team, including coordination with community partners
  • Strong written and oral communication skills in both English and Spanish
  • Proficiency in Microsoft Suite and ability to quickly learn new client databases and software
  • Successful completion of the Heartly House agency training (within probationary period), as well as House of Ruth’s Maryland AIP training and the BISC-MI conference (as soon as they become available to attend)
  • Training time will be compensated.

 

Please submit your resume and a cover letter to Katherine Robinett, Krobinett@heartlyhouse.org

Shelter Worker Position

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Part-time positions open until filled. Substitute positions always available.


AREAS OF RESPONSIBILITIES:

  • Provides shelter coverage and direct client services during isolated daytime, evening, and weekend shifts. Hours vary between 8am and 10pm. 
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Assists with inventory and management of food, shelter supplies, and donations as directed
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff and clinical meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director


EDUCATION AND EXPERIENCE:

  • BA/BS in Human Services or related field.  Experience in shelter settings preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Must successfully complete Heartly House training within probationary period


Resumes and letters of interest may be sent to 
shelter.dir@heartlyhouse.org. Please note whether you are interested in part-time or substitute employment.

Crisis Worker

Full-time (35 hours/week), benefitted. Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours. Written and oral fluency in English and Spanish preferred for some positions. These positions report directly to the Crisis Services Director.


AREAS OF RESPONSIBILITIES (may vary some, depending on the specific position and shift)

  • Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients

  • Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims

  • Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline

  • Provides in-person crisis intervention

  • Be available to shelter clients in crisis

  • Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment

  • Assists with data entry for statistical purposes

  • Maintains relationships with other department staff, law enforcement, and other direct service agencies

  • Advocates on behalf of clients to ensure access to service resources outside of Heartly HouseMaintains accurate client records

  • Maintains client confidentiality at all times

  • Completes other duties as assigned by Crisis Services Director

 

EDUCATION AND EXPERIENCE:

  • BA or equivalent combination of education, skills, and experience

  • Strong computer skills required

  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor

  • Written and oral fluency in Spanish preferred

  • Must be organized, responsible, reliable, professional, and punctual

  • Must be able to travel to meetings and trainings

  • Crisis Intervention experience preferred

  • Successful completion of Heartly House training sessions

Cover letter and resumes sent to Shannon Jones sjones@heartlyhouse.org

Crisis Worker Sub

This is a non-exempt, part-time position that reports directly to the Crisis Services Director. Hybrid in-person and remote.

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Complete general duties assigned to Crisis Workers
    • Provide support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse.
    • Respond to Lethality Assessment Program (LAP) calls and administer lethality screens and danger
      assessments while working with victims.
    • Be available to sheltered clients in crisis.
    • Provide court and medical accompaniments as needed.
    • Assist with data entry for statistical purposes as needed.
    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning
      of the crisis hotline.
    • Maintain relationships with other department staff, law enforcement, and other direct service
      agencies.
    • Assist with other hotline-related tasks, as needed.
  • Complete other duties as assigned by Crisis Services Director, as needed.

 

QUALIFICATIONS:

  • Strong computer skills required.
  • Strong verbal and written communication and interpersonal skills required.
  • Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience preferred.
  • Successful completion of Heartly House training sessions.
  • Some evening and/or weekends may be required.

Cover letter and resumes sent to Shannon Jones sjones@heartlyhouse.org

Night Manager

This is a part-time or substitute, non-benefitted, non-exempt position that reports directly to the Residential Services Director. Sleeping during shifts is permitted when not completing tasks outlined below. Rate: $18.00 – $20.00 per hour

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provides hotline and shelter coverage and direct client services during overnight shifts
  • Works overnight (10pm to 8am) shifts on a part-time or as needed substitute basis
  • Answers all calls on the 24-hour hotline as the only staff person on duty during shifts
  • Coordinates with law enforcement and hospital staff regarding Lethality Assessment screens and Medical Accompaniment requests
  • Conducts client screening and assessment for Shelter program. Teams with Residential Services Director or Lead Service Coordinator on eligibility.
  • Completes all paperwork related to shelter intake/admittance
  • Enforces shelter policies and procedures
  • Provides crisis intervention to clients residing in shelter
  • Mediates conflicts between clients residing in shelter
  • Maintains accurate client case records
  • Completes funding statistics as assigned by Residential Services Director
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Attends staff meetings as employment schedule permits
  • Adheres to Heartly House philosophy, policies and procedures
  • Other duties as assigned by Residential Services Director

 

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or related field. Experience in shelter/residential settings and on a crisis hotline preferred. Related practical experience may be substituted for a portion of education.
  • Maturity, reliability, dependability, punctuality, professionalism
  • Ability to assess situations, work independently, show initiative and flexibility in meeting clients needs
  • Must successfully complete Heartly House training within probationary period

 

Resumes and letters of interest may be sent to Joanne at shelter.dir@heartlyhouse.org

Bi-lingual Community-based Services Coordinator

This is a non-exempt, full-time benefitted position (35 hours per week) that reports directly to the Director of Community-Based Services. 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

AREAS OF RESPONSIBILITIES

  • Provide community-based direct client services including, but not limited to; crisis intervention, intake, information and referral, supportive listening and safety planning.

  • Conduct client screening and assessment for Heartly House services.

  • Facilitate legal advocacy and clinical support as appropriate.

  • Aid in coordinating community resources.

  • Provide education about intimate partner violence, sexual assault human trafficking and child abuse to communities as appropriate.

  • Aid in the scheduling and coordination of mindfulness-based practices and holistic therapies.

  • Maintain updated reference information on domestic violence, rape/sexual assault, human trafficking, and child abuse issues.

  • Maintain appropriate records as required by funding sources or Heartly House and for agency statistical recordkeeping.

  • Complete various reports for grant and contract funding sources.

  • Adhere to Heartly House policies and philosophies and maintain client confidentiality.

  • Other duties as assigned by the Community-Based Services Director.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in psychology, social work, human services, or related field required

  • Previous professional/work experience working with survivors of intimate partner violence, sexual violence, or human trafficking, child abuse, and/or engaging in social justice work

  • Bi-lingual (English/ Spanish)

  • Ability to implement a strengths-based approach to providing trauma-informed services

  • A working understanding of the dynamics of family violence and its impacts on children

  • Experience working with diverse groups of people, including all socioeconomic levels, races/ethnicities, genders, sexual orientation, gender identity, ages, etc.

  • Ability to work independently and as part of a strategic team.

  • Self motivated

  • Ability to interact effectively with the public in representing Heartly House and its services

  • Successful completion of Heartly House training sessions within initial employment period

 

Cover letters and resumes may be emailed to: amyw@heartlyhouse.org.

Medical Accompaniments (MA) Advocate

SUPERVISION RECEIVED:  Crisis Services Director and Crisis Programs Coordinator 

FLSA STATUS:  Non-Exempt 

Heartly House, Inc. is a 501(c)(3) organization.  We are the only organization in Frederick County, Maryland, that provides comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and child abuse. We have been providing these services since 1979.

 

QUALIFICATIONS

  • Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor.

  • Must be organized, responsible, reliable, professional, and punctual.

  • Must be able to travel to the hospital, law enforcement agencies, meetings and trainings.

  • BA or equivalent combination of education, skills, and experience.

  • Crisis Intervention experience required.

  • Successful completion of Heartly House training sessions.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Complete general duties assigned to Medical Advocates

    • Be available to respond to a MA during daytime, evening, and/or weekend hours.

    • Provide support and education on the dynamics of abuse and trauma, as well as referrals.

    • Provide crisis counseling to both primary and secondary victims while responding to MA accompaniments.

    • Explain reporting options and procedures to victims.

    • Provide follow up calls and offer in-person follow up crisis intervention sessions to victims.

    • Provide court and additional medical accompaniments, as needed.

    • Support and provide MA accompaniments for victims through the Prison Rape Elimination Act (PREA).

    • Support and provide MA accompaniments for military victims of sexual assault.

    • Coordinate services and provide victim advocacy with all other first responders working on MA cases.

    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the MA program.

    • Maintain relationships with other department staff, forensic nurses, law enforcement, and other direct service agencies.

    • Attend monthly MA team meetings.

    • Commit to the designated number of on-call hours per month (currently 30 hours).

  • Complete other duties as assigned by Crisis Services Director and Crisis Programs Coordinator, as needed.

 

Cover letters and resumes may be emailed to: Sjones@heartlyhouse.org.

Data Analyst/IT Coordinator

The Data Analyst/IT Coordinator is responsible for maintaining the agency’s computer systems and related technology. The Data Analyst/IT Coordinator is the in-house administrator for all database systems used by the agency and builds content, forms, and tools to collect data as needed for program evaluation and reporting. This is an exempt full-time position that is functionally supervised by Grants Manager and program supervised by the IT Manager. This is a non-exempt full-time (35 hours / week) benefited position. Salary hiring range is $43,680 – $49,140.

 

AREAS OF RESPONSIBILITIES / DUTIES

  • Data Analysis
    • Provide data entry support and analysis to ensure that service, demographic, and outcomes data is accurately collected into the Heartly House data base system, “Apricot for Victim Services.”
    • Run pre-programmed monthly, quarterly, and annual data reports as requested.
    • Prepare grant statistical reports within required reporting periods as directed by the Grants Manager.
    • Recognize and trouble shoot problems related to client data and reporting.
    • Assist the IT Manager in developing new data forms/reports and revising existing forms/reports.
    • Become an Apricot Administrator through certification/training from Social Solutions
    • Projects assigned by IT Manager
  • Software:
    • Administer Apricot Data Base
    • Primary liaison with IT contractor support
    • Help desk/support staff with software systems used by Heartly House including:
      • Communications software (currently Intermedia/Unite)
      • Microsoft
      • Financial Management System (currently QuickBooks)
      • PDF software (currently Adobe)
      • Video conferencing (currently Zoom & Teams)
      • Customer Relations Management System (currently Charity Proud)
      • Learning Management System (currently Talent LMS)
      • Any future applications
    • Provide I/T and software training for new hires and continuing staff
    • Assist with electronic files/storage
    • Equipment & Software:
      • Maintain Microsoft license information and inventory
      • I/T equipment inventory & maintenance (co-manage with Office Manager)
      • I/T for employee onboarding and terminations

EDUCATION AND EXPERIENCE

  • Demonstrated proficiency in Microsoft suite including Word, Excel, Outlook, Teams, Power Point, etc.
  • BA in Computer Science or equivalent combination of education, skills, and experience in Computer Science
  • Experience with managing databases is favorable
  • Experience with SQL is favorable
  • Demonstrated minimum three years’ experience, in position requirements listed
  • Excellent oral and written communication skills
  • Demonstrated experience handling confidential communications and information
  • Attention to detail is essential
  • Ability to work independently or part of a team
  • Ability to work remotely if needed
  • Some evening and weekend hours may be required

Resumes and letters of interest may be sent to dataanalyst@heartlyhouse.org.

Service Coordinator

This is a full-time (35 hours/week), benefitted position that reports directly to the Residential Services Director. Shifts are a combination of daytimes and evenings on Monday-Friday from 8am-3:30pm and 2:30-10pm. Position open until filled.

 

AREAS OF RESPONSIBILITIES / DUTIES

  • Provides service coordination to clients residing in Heartly House shelter and housing programs and clients receiving services through other agency departments
  • Provides shelter coverage and direct client services during isolated shifts including evenings and weekends to ensure availability to clients
  • Conducts client screening, intake, and needs assessment for residential programs. Teams with Residential Services Director or Lead Service Coordinator on eligibility as needed.
  • Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
  • Regularly and frequently monitors and assesses clients in achieving their goals
  • Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment 
  • Advocates on behalf of clients to ensure access to service resources outside of Heartly House
  • Enforces program policies and procedures
  • Provides crisis intervention to residential clients 
  • Mediates conflicts between residential clients 
  • Assists with inventory and management of food, shelter supplies, and donations
  • Keeps accurate case and financial records
  • Assists with preparation of grant applications, statistical, and narrative program reports for residential programs as directed
  • Maintains client confidentiality at all times
  • Maintains shelter security at all times
  • Meets with Residential Services Director regularly for supervision as directed
  • Attends Heartly House staff and departmental meetings as employment schedule permits
  • Adheres to all Heartly House philosophies, policies, and procedures

EDUCATION AND EXPERIENCE

  • BA/BS in Human Services or a related field. Related practical experience may be substituted for a portion of education.
  • Experience in case management/service coordination, shelter settings, and with clients experiencing trauma and homelessness
  • Ability to assess situations, work independently, show initiative and flexibility in meeting client needs
  • Maturity, reliability, dependability, punctuality
  • Ability to motivate others
  • Fluency in Spanish preferred
  • Working knowledge of Frederick County human service agencies preferred 
  • Knowledge of trauma-informed services and working within an empowerment model preferred
  • Knowledge of intake, interviewing, and crisis intervention preferred

     

    Cover letters and resumes may be emailed to: shelter.dir@heartlyhouse.org.