Crisis Worker Position

This position reports directly to the Crisis Services Director.


  • Strong computer skills required.
  • Strong verbal and written communication and interpersonal skills required.  Must be able to work with a broad diversity of people and have a professional demeanor.
  • Must be organized, responsible, reliable, professional, and punctual.
  • Must be able to travel to meetings and trainings.
  • BA or equivalent combination of education, skills, and experience.
  • Crisis Intervention experience preferred.
  • Successful completion of Heartly House training sessions.
  • Requires some evening/weekend/holiday hours.



  • Complete general duties assigned  to Crisis Workers 
    • Provide support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse.
    • Respond to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims.
    •  Provide in-person crisis intervention sessions to victims.
    • Be available to sheltered clients in crisis.
    • Provide court and medical accompaniments as needed.
    • Assist with data entry for statistical purposes as needed.
    • Perform administrative duties, as necessary, and assist in maintaining the day-to-day functioning of the crisis hotline. 
    • Maintain relationships with other department staff, law enforcement, and other direct service agencies.
    • Assist with other hotline-related tasks, as needed.
  • Complete other duties as assigned by Crisis Services Director, as needed.


If interested, please submit a cover letter and resume to Shannon Jones, Crisis Services Director, at