24-Hour Hotline / Crisis Intervention

24-Hour Crisis Hotline: 301-662-8800

The Heartly House Hotline provides support and access to our services, 24-hours a day, 7 days per week.

Our Crisis Workers specialize in helping people who are experiencing or have in the past experienced, intimate partner violence, sexual assault, and child abuse. All our Crisis workers complete a comprehensive training program and work under professional supervision.

Crisis workers maintain our 24-hour hotline 365 days a year. This confidential hotline is available to victims and survivors of intimate partner violence, sexual assault and child abuse, as well as family members or friends of survivors, other service providers, and concerned members of our community who are seeking support and information about these types of trauma.

The following services are provided through our Hotline:

  • Individualized safety planning
  • Emotional support
  • Crisis intervention
  • Education on the dynamics of abuse and the healing process
  • Referrals to other services within Heartly House, as well as to other partner agencies in the community
  • Risk Assessments and Lethality Assessments 

Heartly House takes crisis intervention calls 24-hours a day. Clients may request an in-person Crisis Intervention appointment. Our trained crisis workers can usually meet with clients within 24-hours. These are not therapy appointments but allows for clients to be provided more in-depth support and education, further resources and referrals.

Non-crisis requests for services can be made from 8:00 a.m. to 10:00 p.m., 7 days per week. We have language-line interpreting services for non-English speaking callers.

24-Hour Hotline: 301-662-8800

Clients who call the hotline make their own decision about whether they want to utilize the services that Heartly House provides. Crisis workers provide education, support, options, and referrals, allowing clients to make empowered decisions no matter what their final decision is.