24-Hour Hotline / Crisis Intervention

The Heartly House Hotline provides support and access to our domestic violence services, 24-hours a day, 7 days per week.

Our hotline advocates specialize in helping people cope with domestic violence, sexual assault and child abuse. All hotline advocates complete a comprehensive training program and work under professional supervision.

Staff and trained volunteer advocates maintain our 24-hour hotline 365 days a year. This confidential hotline is available to victims and survivors of domestic violence, sexual assault and child abuse, as well as family members, friends, other service providers, and concerned members of our community who are seeking support and information about these types of trauma.

The Crisis Services Director, Shannon Jones provides direct services to clients, leads the 24-hour hotline, the Sexual Assault Forensic Exam (SAFE) program and the Lethality Assessment Program (LAP).  The crisis team includes 20 individuals, which is a combination of Crisis Workers and Hotline Volunteer Advocates. Shannon’s extensive training and expertise in the areas of intimate partner abuse, homicide prevention, and strangulation prevention greatly inform the work this team does to protect and serve victims each day.

The following services are provided through our Hotline:

• Individualized safety planning
• Emotional support
• Crisis intervention
• Education on the dynamics of abuse and the healing process
• Referrals to other services within Heartly House, as well as to other partner agencies in the community
• Risk Assessments

Heartly House also takes crisis intervention calls 24-hours a day. Our trained crisis workers can usually meet with clients within 24-hours. Non-crisis requests for services can be made from 8:00 a.m. to 10:00 p.m., 7 days per week. We have language-line interpreting services for non-English speaking callers.

24-Hour Hotline: 301-662-8800

Clients who call the hotline make their own decision about whether or not to accept the services that Heartly House provides. Hotline advocates provide education, support, options and referrals, allowing clients to make empowered decisions.