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Emergency Shelter

Each year, Heartly House provides emergency shelter services to over 100 adults and children residing in Frederick County who are in immediate physical danger from intimate partner abuse. The Residential Services Director, Joanne, holds a B.A. in Psychology from Hood College and has worked for Heartly House for 20 years. She leads a team of staff trained in counseling, early childhood education, crisis intervention, and trauma-informed care.

Up to seven families may be sheltered at a time in private bedrooms with shared living, dining, and children’s play spaces. Service Coordinators work with adults in shelter to help set goals for themselves and their families and to develop life skills around needs including housing, education, employment, childcare, budgeting, transportation, and health. A staff person is available 24 hours a day in shelter to provide emotional support, education about intimate partner abuse, safety planning, and mediation related to communal living concerns.

Requests for emergency shelter may be made at any time by calling our 24-hour hotline at 301-662-8800. Phone and/or in-person appointments are offered to each client requesting shelter to learn about the program, to receive answers to questions regarding communal living and, when applicable, to make safe arrangements to arrive for shelter.

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