Each year, Heartly House provides emergency shelter services to over 100 adults and children residing in Frederick County who are in immediate physical danger from intimate partner abuse. Our shelter staff are trained in counseling, early childhood education, crisis intervention, case management and trauma-informed care.
Up to seven families may be sheltered at a time in private bedrooms with shared living, dining, and children’s play spaces. Service Coordinators work with adult clients in shelter to help set goals for themselves and their families. Service Coordinators work with clients to develop life skills and assist to meet client needs including housing, education, employment, childcare, budgeting, transportation, and health. A staff person is available 24 hours a day in shelter to provide emotional support, education about intimate partner abuse, safety planning, community referrals, and mediation related to communal living concerns.
Our shelter is open to everyone who is in danger of intimate partner violence, not matter their gender, sexual orientation, race, or socioeconomic status.
Requests for emergency shelter may be made at any time by calling our 24-hour hotline at 301-662-8800. Phone and/or in-person appointments are offered to each client requesting shelter to learn about the program, to receive answers to questions regarding communal living and, when applicable, to make safe arrangements to arrive for shelter.